Plumbing Manager

Job Type


Full-time

Description

Plumbing Manager - Climate Control

Liberty, MO


Climate Control is looking for a Plumbing Manager to lead and grow our plumbing department. This is a hands-on leadership role for someone who knows the trade cold and knows how to build a team around it - hiring, training, holding standards, and driving the department's numbers.

You'll own the plumbing side of the business: the crew, the schedule, the quality of the work, and the results.

Responsibilities

Department Performance

• Exceed budgeted monthly gross profit dollars for the plumbing department
• Exceed monthly net new membership targets
• Maintain A/R below 5% of monthly plumbing revenue
• Track and manage department statistics including the 3-day call board, field conversion, average sale, tech-generated leads, and membership growth
• Ensure technicians consistently present good/better/best options to every customer
• Review and approve plumbing invoices, material and equipment expenses, and job costing
• Partner with branch leadership to build the monthly operational budget and hit branch objectives
• Review weekly payroll to manage overtime and ensure accuracy

Team Leadership

• Lead, coach, and develop the plumbing team - service plumbers, installers, and apprentices
• Conduct weekly technician ride-alongs using the standard ride-along form
• Hold monthly one-on-ones with each teammate against personal goals and scorecard
• Participate in the daily in-person huddle to review prior-day results and plan the next three days
• Run technical and sales training to build the team's skill set
• Handle hiring, training, performance documentation, and terminations; enforce the employee handbook consistently
• Participate in monthly staffing planning and block calendar time to interview candidates and move the hiring process forward
• Manage the on-call rotation and serve as escalation point for after-hours issues

Quality, Safety, and Customer Experience

• Review customer satisfaction and service issues daily and resolve same-day
• Own safety training, processes, and reporting; report every injury or accident to the General Manager immediately
• Enforce code compliance and permit requirements on every job
• Oversee truck stock, inventory, and material ordering
• Review and approve estimates on larger jobs
• Perform other duties as assigned

Requirements

Qualifications

• 5+ years of residential plumbing experience
• 3+ years in a supervisory or management role within a service industry operation, with a consistent track record of meeting or exceeding revenue objectives
• Plumbing license as required by the applicable local jurisdiction in the Kansas City metro, or ability to obtain
• High school diploma or GED required; bachelor's degree or equivalent work experience preferred
• Experience with job costing, P&L, and cost/forecast analysis
• Experience with service software - ServiceTitan preferred
• Working knowledge of employment and business law applicable to the local area
• Strong analytical skills and attention to detail
• Comfortable using a tablet, smartphone, and GPS
• Excellent communication skills with both customers and crews
• Valid driver's license and insurable driving record

Working Conditions

Office environment with field assessment. Requires occasional climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. Must occasionally lift 5-10 pounds. Requires good visual acuity at close range, at a distance, with normal peripheral vision and depth perception. Must be willing to work hours outside the normal schedule as needed.

Why Join Us

• Lead a growing plumbing department with real ownership and autonomy
• Backing of an established, well-run home services organization
• Stable, year-round work in a strong market
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Company vehicle, phone, and tablet
• Ongoing training and clear advancement opportunity

Who We Are

Climate Control is a growing home services company serving the Liberty and greater Kansas City area, focused on delivering a 5-star experience for our customers and building a team that wins together.