Technical Support Engineer, Evening Shift

Contribute to and review SOWs for MHK integration projects involving third-party vendors and partners, and document solutions Lead cross-functional teams in designing and documenting scalable, secure, reliable, and maintainable solution architectures Develop specifications based on MHK application infrastructure requirements and customer usage scenarios Develop and maintain detailed MS Project schedules with project managers and ensure milestones are met Present technical integration and interface capabilities to customer business and technical stakeholders Create XML, X12, REST, and SOAP Web Services interface specifications with customer technical teams Analyze and resolve complex technical data issues using the MHK data model, SQL queries, and log files Document and escalation implementation issues and coordinate with product and engineering teams on resolutions Develop deployment plans covering installation, configuration, data loads, validation, known issues, and go/no-go decisions Improve implementation delivery processes and artifacts and drive their adoption Manage executive and stakeholder expectations, priorities, and responsiveness through transparent communication Drive customer technical teams to complete their deliverables Build client trust as a product advisor by providing accountable, proactive, and tailored technical solutions Requirements 3–5 years of experience in Technical Consulting, Business Analysis, or Project Management within a technical healthcare environment SQL development and database administration experience; SQL Server preferred Basic ETL or data process knowledge, including data mapping and XML data interfaces Experience designing API client applications and call sequences using REST/Postman and FHIR Knowledge of system security and administration, including SSO and SSL Experience iterating customer-facing technical requirements and designing system integrations and enterprise application architectures Familiarity with enterprise application integration platforms and SaaS solutions Healthcare or health plan knowledge and SaaS platform experience strongly preferred Experience in technical documentation and business analysis Data reporting experience, including data analysis and visualization tools, preferred Core Competencies Demonstrates expertise in Technical Consulting and Project Management within a healthcare environment, with a strong focus on SQL development, API design, and system integration. Capable of leading cross-functional teams to deliver scalable and secure solutions while effectively managing stakeholder expectations. Highest-signal resume keywords SQL Development API Design Using REST/Postman Technical Documentation Healthcare Knowledge Project Management ATS Optimization Keywords Hard Skills SQL XML X12 REST SOAP ETL Data Mapping Data Analysis Data Visualization System Integration Soft Skills Transparent Communication Client Trust Building Proactive Problem Solving Industry Keywords Technical Healthcare Environment MHK Integration System Security SSO SSL Tools & Technologies MS Project FHIR SaaS Solutions Enterprise Application Integration Platforms #J-18808-Ljbffr Jobtailor