Arbitrator I (Manheim)

Hybrid Role: Ideal candidates will reside within 15 miles of Manheim Chicago, IL or Caledonia, WI. At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off chance we fall short, we do our best to make things right, pronto. That’s where you come in. We’re looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Benefits We have an exceptional work/life balance with flexible time‑off policies. We offer a competitive salary package and top‑notch bonus & incentive plans. Comprehensive healthcare benefits package from day one, with multiple options for individuals and families; one employee‑only plan could be FREE if you participate in our health screening program. 10 days of free child or senior care through your complimentary Care.com membership. Generous 401(k) retirement plans with up to 6% company match. Employee discounts on hundreds of items, from cars to computers to continuing education. Inclusive parental leave policies plus comprehensive fertility coverage and adoption assistance. Paid volunteer hours to encourage community engagement. Pet insurance for employees and their pets. What You’ll Do From your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With guidance, responsibilities include: Review customer claims to verify they meet Manheim's National Arbitration policies and any account‑specific guidelines. Investigate basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post‑sale inspection fails, mechanical/structural/undisclosed vehicle damage, or those requiring more prescriptive decision‑making). Interface with all departments involved in the complaint (reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact‑finding and investigative phases. Use appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. Use appropriate levels/limits of financial approval authority to resolve cases. Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information. Prepare and facilitate communication for resolution via telephone, email, and in‑person discussion. Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Monitor and maintain accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements. Engage with supervisor/manager to determine if escalation is required. Perform other duties as assigned. Who You Are You’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. Minimum High School Diploma/GED Generally less than 2 years of experience. Accuracy and attention to detail. Organizational and time‑management skills. The ability to adapt in a fluid and changing environment. Preferred 1+ years of automotive or body shop experience. Claims adjuster experience. #J-18808-Ljbffr Cox Enterprises