Customs Entry Writer

Customs Entry Writer Customs Brokerage New York Up to $56,000

Our client is an established freight forwarding and logistics company specializing in customs brokerage. They are now looking for a Customs Entry Writer to join their team in a detail-focused, customer-facing role combining customs entry processing, compliance and shipment management. The ideal candidate will have 1-3 years' experience as a Customs Entry Writer or within a customs brokerage operation, alongside strong attention to detail, sound decision-making and excellent customer service skills.

Customs Entry Writer The Details

• $19.00-$27.00 hour
• Varied role combining customs entry processing, customer service and shipment management
• Opportunity to manage assigned customer accounts from entry preparation through clearance, delivery and billing
• Exposure to customs brokerage, freight forwarding and electronic data transmission systems
• Opportunity to develop a strong understanding of customer requirements and build long-term customer relationships

Customs Entry Writer Requirements

• High School Diploma or GED required; Associate's or Bachelor's Degree preferred
• 1-3 years of experience as a Customs Entry Writer or within a customs brokerage operation
• Knowledge of customs entry processing, import documentation, CBP requirements and HTSUSA is preferred
• Strong attention to detail, organizational and multitasking skills, with the ability to manage multiple files, changing priorities and deadlines in a fast-paced environment
• Sound decision-making and problem-solving skills, including the ability to evaluate information, identify discrepancies, ensure compliance and recognize when issues or non-routine transactions require escalation
• Strong customer service and communication skills, with the ability to anticipate customer needs, provide solutions and communicate professionally with customers, vendors, carriers and internal teams
• Ability to take ownership of assigned shipments and customer accounts, work independently, follow established procedures and follow through consistently until issues are resolved
• High level of professionalism, integrity, accountability and commitment to accuracy, compliance and customer service
• Ability to perform basic mathematical calculations accurately
• Good working knowledge of Windows and Microsoft Office applications, including Word, Excel and Outlook
• Ability to learn and effectively use customs brokerage, freight forwarding and internal operating systems
• Experience with CargoWise is a plus
• Experience with customs brokerage software and electronic data transmission systems is a plus

Customs Entry Writer Responsibilities

• Prepare, review and file accurate customs entries with CBP to support timely release and clearance of imported shipments
• Review and process shipment documentation, including commercial invoices, packing lists, bills of lading, certificates of origin and other required documents
• Identify missing or inaccurate information that may affect customs clearance and resolve documentation discrepancies
• Input and transmit accurate shipment and entry data to CBP and applicable government agencies
• Use the Harmonized Tariff Schedule of the United States (HTSUSA) to support product classification
• Ensure entries are processed in accordance with CBP regulations, PGA requirements, customer instructions and company procedures
• Assist customers with customs inquiries, entry rejections, post-entry amendments, refund requests and other brokerage-related matters
• Identify and escalate compliance concerns, discrepancies and non-routine transactions as appropriate
• Manage assigned customer shipments from entry preparation through customs clearance, delivery and billing
• Respond promptly to customer inquiries and provide updates on shipment status, documentation requirements and clearance issues
• Track and trace shipments and communicate delays, exceptions and other issues affecting timely clearance or delivery
• Coordinate transportation and delivery of imported freight following customs release
• Develop a strong understanding of assigned customers' requirements and service expectations
• Perform accurate reporting and billing for assigned customer files
• Ensure all required charges and services are captured for timely billing
• Maintain accurate customer records, entry documentation, databases and reports
• Organize assigned files to maintain visibility throughout each phase of the entry process
• Maintain complete and accurate files from initial documentation through final billing and completion
• Collaborate with customers, carriers, transportation providers and internal departments to ensure efficient shipment processing
• Ensure data integrity and compliance with customer SOPs, company policies and government regulations
• Assist in resolving documentation issues, shipment exceptions and customer concerns
• Identify recurring issues or process gaps and communicate recommendations to management

About Us

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