Bilingual Customer Support Representative

Providing exceptional support to clients, the full-time Bilingual Customer Support Representative will assist customers remotely from San Antonio, TX, by responding to inquiries and ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities Respond to incoming customer inquiries via phone, email, and chat Demonstrate a thorough understanding of products and services to effectively address client needs Maintain accurate documentation of all client interactions and collaborate with team members to improve service delivery Required Qualifications Minimum of 1-2 years of experience in customer service or support Fluency in both English and Spanish Familiarity with CRM software and customer support tools Ability to work efficiently in a remote setting with minimal supervision Must be available to work flexible hours, including potential evenings and weekends