Operations Officer (Branch Manager) - Madison, St. Clair, Clinton County, IL

Classification: Exempt / Salary

Job Type: Full-Time

Location: Madison, Clinton, and St. Clair County, IL

Reports To: Senior Vice President of Operations

ABOUT US:

FCB Banks has been family owned and managed for more than three generations. Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care. These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area. We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017. Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri. We pride ourselves on being locally owned and operated as well as a valued part of the community. Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers.
JOB SUMMARY:

The Operations Officer assigns and directs all work performed in the location and supervises all retail areas of operation. They manage staff, foster a positive environment and ensure customer satisfaction. A successful Operations Officer will have a hands-on approach and will be committed to the growth and success of the bank by implementing strategies that increase productivity and enable sales goal achievement. The Operations Officer oversees and interacts with employees, customers and other members of the community to build the location's sales opportunities, grow its customer base and successfully achieve goals.
ESSENTIAL JOB DUTIES:

• Directs operational aspects of customer service and satisfaction.
  • Creates and maintains good relationships with customers.
  • Addresses customer satisfaction issues promptly and professionally.
  • Resolves unusual or difficult customer problems, either directly or through cooperation with the appropriate area.
• Responsible for sales for a bank location, in accordance with bank's overall objectives.
  • Manages and administers the bank location retail services including new accounts, account relationship service, teller operations and safe deposit operations.
  • Ensures that staff is knowledgeable of retail products and services and proficient in sales techniques to effectively identify, sell and deliver financial services to the customer.
  • Provide feedback to leadership regarding marketing ideas and sales efforts.
  • Assess local market conditions and identify current and prospective sales opportunities.
  • Calls on customers and prospective customers to promote new business opportunities.
• Manages bank location staff to achieve established objectives.
  • Makes recommendations regarding selection of new employees, salary increases, promotions and disciplinary action.
  • Develops staff and creates a team atmosphere within the assigned location and between locations.
  • Assists with setting performance standards, gives ongoing feedback and conducts effective performance appraisals.
  • Conducts regular staff meetings to review problems and introduce and explain changes in policies and procedures.
  • Trains, coaches, motivates, counsels and provides general direction and guidance to direct reports.
  • Reviews and approves time cards.
  • Cooperates with Training Coordinator to request trainings and schedule employees for assigned trainings. Ensure that staff completes all required training.
• Ensures compliance with federal and state regulations and bank policies and procedures.
  • Recommends and administers policies and procedures for the location.
  • Works with Senior Vice President of Operations to advise and inform staff of changes in policies and procedures.
  • Regularly reviews the security policy with staff.
  • Ensures that tellers maintain assigned cash drawer limits and vault limits.
  • Conducts regularly scheduled teller audits.
• Prepares and reviews various reports.
  • Completes monthly analysis of individual teller cash differences.
  • Completes monthly and quarterly audit checklist for internal auditor.
  • Approves overdrafts and return items on a daily basis.
  • Reviews responsibility and bank location activity reports and follows guidelines set forth to meet accuracy and productivity goals.
• Networks to improve the presence and reputation of the location and FCB Banks.
  • Represents the Banks in public relations activities and community events.
  • Attends business and networking events to develop relationships with community members.
• Completes day-to-day operational duties including:
  • Oversees the opening and closing of the Bank and the weekly work schedule of the employees.
  • Serves as a Universal Banker, Receptionist, Personal Banker, etc., as needed.
  • Oversees the operational function in compliance with auditing procedures, policies and banking regulations.
  • Verifies and approves wire transfers.
  • Maintains prescribed security controls to protect the location against unnecessary risk and exposure to criminal and fraudulent operations.
  • Maintains (with the Maintenance Coordinator) the location facility and grounds.
  • May perform other duties as assigned.

TECHNICAL SKILLS NEEDED:

• Excellent and professional social and communication skills - verbal and written.
• High quality writing skills - uses accurate word usage, grammar, spelling, and punctuation in all written correspondence.
• Strong listening skills - must be able to listen and comprehend customer inquiries or concerns to provide a valuable solution.
• Strong technology skills, along with expert knowledge of Microsoft Office (Word, Excel) and traditional office products (copiers, fax machines, ten-keys, phones, etc.)
• Leadership - effective at developing and motivating individuals and teams
• Customer Service - acknowledges, greets and responds quickly to customer needs; remains professional when dealing with challenging situations
• Problem Solving - identifies and resolves problems timely
• Teamwork - contributes to building a positive team spirit
• Expert understanding of the banking industry, regulations, policies and best practices
• Quick learner, detail-oriented and effective at managing and prioritizing multiple tasks. Ability to delegate tasks when appropriate.

QUALIFICATIONS:

• B.S./B.A. in business, management or similar field (preferred). Equivalent Banking Industry experience may be considered.
• 5 - 7 years of financial services industry experience (preferred).
• 3 - 5 years of supervisory or management experience (preferred).
• 3 - 5 years of sales management experience in a financial institution, retail or service industry (preferred).

WORKING ENVIRONMENT AND DEMANDS:

• Constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators and fax machines
• Availability to work during bank operating hours (i.e. 7:45 am - 6:15 pm Monday through Friday and 7:45 am - 12:45 pm Saturdays). Additional hours may be required, including evenings and weekends.
• Occasionally requires local travel including offsite trainings, meetings and temporary assignment to alternate locations
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to handle or feel, and reach with hands and arms. The employee regularly is required to lift up to 15 lbs. and occasionally required to lift up to 50 lbs.
• Ability to multi-task, work in a fast-paced, changing environment and maintain a commitment to accuracy and timeliness.
• Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
• Ability to maintain confidentiality.

BENEFITS:

• $57,000 - $75,000 annually, eligible for performance-based bonuses and referral incentives
• Health, Dental and Vision Insurance offered
• Group Life Insurance 1x annual salary, 100% paid by the bank
• Long-Term Disability insurance, 25% paid by the bank
• Voluntary Life Insurance and Accidental Death and Dismemberment Insurance
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program, Travel Assistance and Life Services Tool Kit
• Paid time off including Vacation, Personal and Sick leave
• Partially-paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER:

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities.


FCB Banks retains the right to change or assign other duties to this position.


Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.


In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster

Equal Employment Opportunity Supplement

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act