Branch Manager II

Job Description

Job Description

Branch Manager II — Branch Network Department; Fairview Heights Branch

Banking • Full-Time • Branch Network

Scott Credit Union is hiring a Branch Manager II in Fairview Heights, IL to lead branch operations, guide and develop the frontline team, and support our members while strengthening our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule: Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status: Fully on-site at the Fairview Heights, IL Branch.

The Branch Manager I and II is responsible for the success of their branch(es). Success is measured by achieving sales goals, operational excellence and providing both an excellent member and employee experience. Branch Managers will use the tools provided by their Regional Manager to coach and develop their staff to educate and engage members, ensuring an outstanding member experience.

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

• Coach, lead and motivate branch employees to recognize and offer members the products and services that will enhance their financial well-being. Promote participation in cross sales of products and services, including referrals to mortgage, business lending and Retirement and Investment Services; provide training where applicable. Meets with employees regularly on an individual and group basis to establish and reinforce sales/service goals.
• Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.
• Directs preparation of appropriate accounting records. Recommends budgets to management relative to the physical, human resource, and toher costs of the branch operation.
• Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback.
• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution. Ensure expectations are met for member service satisfaction results.

• High school diploma or equivalent
• Minimum five years of diversified experience working in a retail sales or financial services environment
• Minimum two years of supervisory experience
• Minimum two years’ experience providing financial services and deposit products in a customer service environment
• Loan and deposit regulations experience
• Personal computer experience to include Microsoft Office products OR
• Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

universal banker; banker; personal banker; financial institution; bank teller; customer service; cash handling; retail banking; supervisor; leadership