In-bound CRM Queue Receptionist

Job Description

Job Description

At McCarthy & Holthus, LLP, and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations.

Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Summary:  The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing a phone queue efficiently, ensuring all calls are answered promptly and directed appropriately. The Receptionist will also perform a variety of general administrative duties, including greeting clients and visitors, handling correspondence, and maintaining office organization to support smooth daily operations. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

 

Key Responsibilities :

• Answer and manage calls using a CRM phone queue system, ensuring calls are routed correctly and system comments are accurately recorded.
• Greet clients and visitors warmly, providing assistance and directing them to the appropriate personnel or departments.
• Perform general office duties including emailing, copying, scanning, tracking incoming mail, and maintaining office supplies.
• Maintain a clean and organized reception area to create a professional and inviting atmosphere.
• Coordinate incoming and outgoing mail and deliveries.
• May perform other duties as assigned to support enterprise goals.

Experience and Skills: 

• Strong phone etiquette and verbal communication skills
• Ability to manage multiple tasks efficiently and maintain a professional demeanor
• Ability to type by touch
• Detail oriented 
• Ability to learn and retain new information
• Strong organizational skills

Qualifications:

• Demonstrated proficiency in using a CRM phone queue or multi-line phone system
• High School diploma or equivalent
• Previous experience in a fast-paced office environment
• Proven computer skills, preferably using Microsoft Office
• Proven experience in a fast-paced receptionist role

Work Schedule:

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $18.50-$20.50, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Benefits:

McCarthy & Holthus, LLP, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

Work Environment:

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Next Steps:

Ready to take the next step? Apply now and be part of our thriving team! 

Career Center | Recruitment

Notices:

The above information on this job description is designed to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with the knowledge, skills, and abilities of the incumbent.

McCarthy & Holthus, LLP is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Qualified applicants with a criminal history will be considered pursuant to the San Diego County Fair Chance Ordinance, the California Fair Chance Act, and other applicable state or local laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After making a conditional offer and running a background check, if there are concerns about a conviction directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. For more information about the Fair Chance Ordinance, visit the San Diego County Office of Labor Standards and Enforcement webpage.

As part of our commitment to maintaining a lawful and compliant workforce, we participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States.

Applications will be accepted until 9/23/2026.