Account Supervisor

Account Supervisor

Sacramento, CA

About the role

This role serves as the primary day-to-day partner for assigned clients, building trusted relationships through responsiveness, strategic thinking, and a strong understanding of each client's business goals, industry landscape, and organizational priorities. The position translates client objectives into actionable marketing plans, leading integrated campaigns from concept through delivery while aligning internal teams across strategy, creative, media, analytics, production, and project management to ensure high-quality execution on time and within scope. This job also monitors budgets, resources, timelines, and account performance, identifying risks, recommending optimizations, and turning campaign results into clear insights and next steps that support stronger business outcomes. In addition, the role helps grow accounts by identifying new opportunities, contributes to agency-wide initiatives and new business efforts, and supports the development of less experienced team members while modeling core values in every client and team interaction.

What you'll do

• Build and manage trusted client relationships - Serve as a primary day-to-day contact for assigned clients, developing strong partnerships built on responsiveness, accountability, and business understanding. Maintain awareness of client objectives, industry trends, competitive activity, and organizational priorities while providing proactive recommendations that support client success and long-term retention.
• Translate business objectives into strategic marketing initiatives - Partner with clients and internal teams to transform business goals, marketing priorities, and project briefs into actionable plans and integrated marketing programs. Help ensure work aligns to client strategies, brand standards, and desired business outcomes while identifying opportunities for optimization and continuous improvement
• Lead integrated campaign execution - Coordinate and oversee campaigns and client initiatives from planning through delivery. Work closely with strategy, creative, media, analytics, production, and project management teams to ensure deliverables are completed accurately, on time, and in alignment with approved scope, budget, and quality expectations
• Manage scope, resources, and account profitability - Partner with project management and agency leadership to monitor scopes of work, resource utilization, timelines, and agency time against budgeted plans. Identify risks, recommend adjustments, and help ensure projects are executed efficiently while supporting account health and profitability objectives.
• Drive cross-functional collaboration and accountability - Facilitate communication, decision-making, and alignment across internal teams and external partners. Ensure priorities, responsibilities, approvals, and dependencies are clearly understood and managed so work progresses efficiently and stakeholders remain informed.
• Monitor performance and provide actionable insights - Support the development and delivery of campaign reporting, performance analyses, and client presentations. Translate data and results into clear observations, recommendations, and next steps that help clients and internal teams make informed decisions.
• Identify opportunities for account growth - Proactively recognize opportunities to expand services, improve client outcomes, and strengthen partnerships. Contribute ideas, recommendations, and solutions that support organic growth and increased value for both clients and the agency.
• Support team development and agency growth initiatives - Provide guidance, coaching, and day-to-day support to less experienced team members while fostering collaboration and knowledge sharing across the agency. Contribute to client presentations, new business opportunities, and other agency initiatives that support organizational growth and client success.
• Values & culture stewardship - Model and promote Moroch's core values of Humanity, Diversity, Integrity, Tenacity, and Curiosity, ensuring they are reflected in client work, team leadership, decision-making, and agency culture.

Role-based skills

• Client Relationship Management
• Account Management
• Integrated Campaign Management
• Scope Management
• Project Scheduling
• Marketing Strategy
• Status Reporting
• Marketing Performance Analysis
• Resource Management
• Budget Management Skills
• Account Growth / Business Development

• Uphold our agency values - Humanity. Diversity. Integrity. Tenacity. Curiosity.

Core skills

• Effective Communication
• Business Acumen
• Analytical Thinking
• Effective Planning
• Relationship Management
• Strategic Thinking
• Problem Solving
• Takes Initiative
• Results Oriented
• Accountability & Follow Through
• Continuous Learning
• Functional & Technical Knowledge
• Technology Readiness

Leadership skills

• Performance & Results Management
• Coaching & Talent Development
• Team Building & Development

Qualifications

• Applied Business Acumen - Academic preparation or equivalent professional development must show exposure to marketing strategy, client communications, analytics, or business operations, as evidenced by coursework, concentration, or comparable work-based learning directly applicable to managing account performance, reporting, and profitability.
• Degree Requirement - Bachelor's degree in marketing, business, communications, advertising, or a closely related field, or equivalent experience demonstrating the ability to translate client objectives into integrated campaign plans, scopes, and cross-functional workstreams relevant to account supervision.
• Campaign Delivery - Demonstrated track record of leading integrated marketing programs from brief through delivery, including managing timelines, scopes, budgets or agency time, stakeholder approvals, and performance readouts, with evidence of on-time execution and alignment to client objectives and brand standards.
• Professional Experience - 7+ years of progressive experience in account management, client services, or integrated marketing within an agency, consultancy, or comparable client-facing environment, with verifiable responsibility for day-to-day client leadership, campaign execution, and cross-functional coordination.

What you'll find at Moroch

We're committed to creating an environment where people can do great work and build meaningful careers. Eligible employees have access to a comprehensive benefits program including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO, paid holidays, and give back time for volunteering
• Hybrid work
• Mental health and wellbeing resources
• Fitness reimbursement
• Paid parental and child-bonding leave

About Moroch

At Moroch, we believe that local changes everything. We unearth specificity from local culture to create impact at scale for regional, national and multi-location brands. We anchor every decision in business insights, unleashing our teams to develop relentlessly fresh creative and intentional media strategies that change behaviors. Every solution we create closes the proximity gap, helping brands get closer to consumers and communities. Moroch is a proudly independent agency dedicated to helping franchisees and local marketers drive business results. Visit moroch.com to learn more about our clients and current work.

Equal opportunity statement

This job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. Moroch is an Equal Opportunity Employer.

Travel Requirements

Travel may be required for this position, up to approximately 10% of the time.