Digital Account Manager

Company Description KWSM is a full‑service digital marketing agency made up of driven brand journalists, putting a story‑first emphasis on our marketing approach. We specialize in digital marketing strategy, website development & SEO, content creation, PR & influencer marketing, and digital advertising. Clients hire us to create integrated digital marketing strategies that generate leads or sales. Half our clients are B2B and half are B2C. We have offices in Orange County, CA; San Diego, CA; and Atlanta, GA. Job Overview We’re looking for a passionate and tenacious marketer to join our growing team as a Digital Account Manager. This position is integral to the success and retention of our agency’s clients. Our Digital Account Managers lead the execution of client strategies with the support of a team of copywriters, designers, and content creators. Responsibilities Lead the account team and guide the execution of comprehensive digital marketing strategies. Build proactive, relationship‑focused client communication, educating them on strategic approaches. Serve as a strong problem solver focused on results and quality control. Collaborate as a team player, leading through digital expertise and consistent skill development. Drive the performance of campaigns through integrated marketing tactics including paid advertising, branding, email and social media marketing, SEO, and landing page optimization. Manage multiple client accounts across industries, understanding their business objectives and setting & achieving meaningful KPIs. Qualifications At least two years of agency experience in a client‑facing role. Marketing degree or equivalent work experience. Proven performance managing lead generation funnels and digital advertising campaigns. Comprehensive knowledge of digital marketing best practices, including landing page optimization, email marketing, social media, and digital ads. Advanced understanding of performance metrics including Google Analytics, Google Search Console, email marketing KPIs, and social media analytics. Strong relationship building and customer service skills with ability to set boundaries. Demonstrated history of excellent written and verbal executive communication. Highly dependable, uncommonly organized with passion for digital marketing and team collaboration. Performance KPIs Client retention. Client growth and service expansion. Positive client feedback on experience, quality of work, and results. Consistent, measurable results in client campaigns. Meet deadlines and quality standards consistently. Demonstrate KWSM Core Values. Benefits Full‑time, salaried in‑office position (any KWSM office in CA or GA). Health insurance, 401K, 3 weeks paid vacation, 11 paid holidays a year, 9/80 work schedule (every other Friday off), hybrid 3 days in office, 2 days at home, opportunities for internal promotion, mentoring, professional development, and leadership. Application Requirements Resume. Writing/marketing samples. Additional Information Applicants are requested to complete a survey as part of the application process: #J-18808-Ljbffr KWSM: a digital marketing agency