Automotive Service Manager

AUTOMOTIVE SERVICE MANAGER

VIP Automotive Group is seeking an experienced Automotive Service Manager to lead and oversee a high-volume dealership Service Department. We are looking for a hands-on, results-driven leader who can maximize technician productivity, improve customer retention, drive service profitability, and develop a high-performing team.

This is an excellent opportunity for an experienced Automotive Service Manager, Service Director, Assistant Service Manager, or Fixed Operations Leader looking to advance their career with a growing automotive dealer group.

WHAT YOU'LL DO

• Lead the daily operations of the dealership Service Department.
• Manage, motivate, and develop Service Advisors, Technicians, and support staff.
• Drive service department profitability, productivity, customer retention, and CSI.
• Monitor technician productivity, efficiency, quality, and available labor hours.
• Ensure customer-pay, warranty, and internal repair orders are handled accurately and efficiently.
• Work closely with Service Advisors to maximize labor sales and identify additional service opportunities.
• Monitor department KPIs, including hours per RO, effective labor rate, technician productivity, labor sales, customer-pay gross profit, CSI, and retention.
• Maintain proper staffing levels and assist with recruiting, training, and performance management.
• Ensure dealership and manufacturer service procedures are followed.
• Maintain high standards for repair order accuracy, vehicle inspections, documentation, and quality control.
• Help ensure technicians have the tools, equipment, training, and resources necessary to succeed.
• Resolve customer concerns professionally and work toward a positive customer experience.
• Partner with the General Manager and other department leaders to achieve dealership goals.
• Maintain a safe, organized, and professional Service Department.
• Support manufacturer compliance, warranty procedures, and dealership policies.
• Analyze department performance and implement strategies to improve profitability and efficiency.

WHAT WE'RE LOOKING FOR

• 3+ years of automotive dealership service management experience preferred.
• Previous experience as a Service Manager, Assistant Service Manager, Service Director, or Fixed Operations Manager.
• Strong understanding of dealership service department operations and profitability.
• Proven ability to lead and motivate technicians and service advisors.
• Strong knowledge of automotive repair, service operations, labor sales, warranty, and customer-pay business.
• Experience monitoring dealership service KPIs and performance metrics.
• Strong communication, organizational, and leadership skills.
• Ability to work in a fast-paced, high-volume dealership environment.
• Strong customer service and problem-solving skills.
• Working knowledge of DMS and automotive service technology.
• Valid driver's license and acceptable driving record.

WHY JOIN VIP AUTOMOTIVE GROUP?

VIP Automotive Group is a well-established automotive organization with dealerships throughout Long Island, the Hudson Valley, and New Jersey. We are committed to strong leadership, employee development, customer satisfaction, and promoting from within.

Our mission is to empower and engage our team to deliver an exceptional automotive experience with our valued customers in a fulfilling environment.

We offer a professional environment with opportunities for career growth, continuous training, leadership development, and advancement within the organization.

BENEFITS MAY INCLUDE:

• Competitive salary and performance-based bonuses
• Medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with employer contribution/match
• Life and disability insurance
• Employee and family vehicle/service discounts
• Training and professional development
• Career advancement opportunities
• Employee recognition programs

KEYWORDS

Automotive Service Manager, Service Manager, Automotive Service Director, Service Director, Assistant Service Manager, Fixed Operations Manager, Dealership Service Manager, Automotive Management, Service Department Manager, Automotive Technician Management, Service Advisor Management, Dealership Management, Fixed Operations, Automotive Service Department, Customer Pay, Warranty, CSI, Technician Productivity, Labor Sales, Service Profitability, Automotive Dealership Jobs.

VIP Automotive Group is an Equal Opportunity Employer.