Resident Service Coordinator

Resident Services Coordinator

Housing Development Corporation MidAtlantic (HDC) is currently seeking a full-time Resident Services Coordinator for Mountain View Terrace, Parkesburg School, Umbrella Works, Franklin Street and Mulberry Apartments.

At HDC, you'll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you're looking for work that is meaningful, people-centered, and connected to a greater purpose, you'll find it here.

The Resident Services Coordinator (RSC) plays a vital role in advancing HDC's mission to provide safe, welcoming, and affordable housing by ensuring residents remain stably housed and empowered to achieve personal success. Under the direction of Resident Services leadership, the RSC acts with agility and creativity to address resident issues to ensure housing stability and create communities of care and connection.

The RSC works directly with residents to identify and connect them to critical support and services so they can reach their full potential. This role requires a commitment to trauma-informed care, excellence in customer service, interdepartmental collaboration, and positive resident outcomes.

Essential Duties and Responsibilities:

• Support residents across HDC's three priority service areas: housing stability, health and wellness, and financial capability & economic mobility.
• Provide timely referrals, follow-up, and coordination of services to support housing stability and resident well-being.
• Respond promptly to referrals from Property Management related to eviction prevention, resident crises, or housing instability.
• Work collaboratively with Property Management staff as part of an on-site team supporting residents.
• Participate in biweekly coordination meetings with assigned Property Management teams to review referrals, trends, and resident needs.
• Partner with Property Management to support resident engagement, community building, and crisis response, including quarterly resident meetings.
• Partner with Real Estate Development and Property Management during rehabilitation or construction projects to support residents through transitions and disruptions by assisting with resident communication, referrals, and on-site support.
• Collaborate with Community Relations to elevate resident voice by supporting resident storytelling, engagement opportunities, and advocacy efforts.
• Maintain active relationships with trusted external service providers to facilitate referrals with positive resident outcomes.
• Support the development and expansion of service delivery partnerships in collaboration with Resident Services leadership.
• Represent HDC professionally in interactions with residents, partners, and stakeholders.
• Maintain accurate, timely, and confidential resident files in accordance with HDC policies and funder requirements.
• Track referrals, services, outcomes, and follow-up activities using designated data systems.
• Accurately collect and report data required to measure impact, performance standards, and resident outcomes.
• Respond to on-site resident emergencies or urgent situations as needed, which may include after-hours or weekend response, in coordination with Property Management and Resident Services leadership.
• Follow established protocols for crisis response, documentation, and communication.
• Participate in team, cross-team, and organizational meetings.
• Meet or exceed Resident Services performance standards.
• Uphold HDC's mission, vision, values, and commitment to equity, inclusion, and resident-centered service delivery.
• Perform other related duties as assigned.

Education, experience, and special requirements:

• Position requires a high school diploma, along with a valid driver's license.
• Position prefers bachelor's degree in human services (such as psychology, social work, social science, or other related fields) or five to seven years of related experience in roles encompassing program coordination, human services, or in a role with transferrable skills.
• Experience with nonprofit organizations and/or affordable housing preferred
• Ability to handle complex logistics, be detail oriented, organized, and adaptable to unexpected change through problem solving
• Basic understanding of program budgets
• Successful completion of drug screening and criminal background check

Core Competencies (skills, knowledge, or abilities):

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals. Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team. Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one's emotions respectfully in all situations. Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in their own professional development.

Results Oriented: Reliably delivers intended results, on time and within budget. Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

Normal work environment:

• Work environment will be indoors and outdoors and will require travel.
• Requires moderate physical demands; lifting up to 25 pounds, standing, bending, walking, and lifting.

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.