Assistant Manager

Position Title Assistant Store Manager Summary Manages production operations by implementing plans, procedures and policies to achieve store sales plans. This position supervises associates assigned by the Store Manager. Manages the store in the absence of the store manager. Plays a key role within the store with employees and customers. Reports directly to the Store Manager Responsibilities Achieves sales plan in the store, by supervising individual departments. Manages production operations including hiring qualified store employees by screening applications and evaluating applicants during interviews. Evaluates the performance of the production crews; makes appropriate changes to the production process, recommends wage changes, and disciplinary actions to the Store Manager. Supports the corporate culture by promoting a management style of open communication, accountability and consistent treatment of all employees as well as compliance with all Federal and State laws. Provides training by answering questions, giving directions and offering constructive feedback about task performance to employees. Reviews the ARC Thrift Store Employee Reference Guide with employees as appropriate. Writes disciplinary actions, performance feedback for employees and communicates effectively with the employees regarding these matters. Maintains daily employee attendance records for assigned departments and effectively communicates with employees. Prompt decision making to resolve problems submitted by associates. Ensure full accountability in daily handling of assigned store funds, register operations and accuracy in daily deposits. Provide safety guidelines to employees, coach employees regarding safety issues, identify and promptly report safety concerns to the Store Manager. Open and close the store as required. Manages operations/replenishment production as appropriate. Implement all aspects of the customer service program. The assistant manager ensures that associates handle all duties in the store, even when associates are absent. Performs other duties and responsibilities as assigned by the Store Manager. Supervisory Responsibilities Responsible for supervising associates and other supervisors as assigned by the Store Manager, in support of the overall store operations. Qualifications Knowledge, Skill and Ability Ability to identify merchandise quality and price it competitively. Evidence of training, leading and guiding associates to achieve objectives. Ability to interact effectively with employees, external contacts and customers. Ability to read and comprehend instructions, short correspondence and memos. Ability to write employee performance memos, which provide clear feedback to employees. Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization. Ability to add, subtract, multiply, divide and figure percentages to effectively use operational reports. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Education And/or Experience Required Two years supervisory experience managing a minimum of 5 people is required or equivalent retail thrift store experience. Experience working with a diverse workforce. Ability to work with individuals possessing developmental disabilities. Ability to use good judgment. Energy to take on fast-paced work. Strong written and verbal communication skills. Good listener. Well-organized and self-directed. PC literate, Windows based platform Physical Demands Works inside in a production and retail environment. While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store. Use upper body strength to frequently lift and/or move up to 20 pounds. While performing the duties of this job, the employee may occasionally be exposed to dust from donations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr