Veterinary Client Service Representative

Veterinary Client Service Representative

Pilchuck Veterinary Hospital

Snohomish, WA

Full-time--Day/Night/Weekend Availability

Schedule: Sun 8am-9pm, Mon 11am-10pm, Tues & Wed 12:30pm - 11:30pm

At Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, we promote an emotionally intelligent work environment and a positive work/life balance. We offer primary care and 24/7 emergency services for dogs and cats. Our integrative medicine department provides rehabilitation services, as well as acupuncture and chiropractic for small animals. We are proud to be AAHA certified. Founded with a pioneering veterinary spirit, Pilchuck Veterinary Hospital has been serving Snohomish and the Puget Sound region since 1963. With a dedicated support staff, we provide 24-hour emergency and critical care for small animals, offering extensive resources to the veterinary community of the Pacific Northwest.

Ideal Candidate:

• possesses superior customer service skills--veterinary experience highly preferred
• has strong communication skills
• is self-motivated
• works well on a team
• has scheduling flexibility
• is a quick learner
• has 1-2 years of customer service experience in a veterinary setting.

Job Skills / Requirements:

• Experience as a receptionist required.
• Organization and tremendous attention to detail is a must.
• Must be able to multi-task and manage time effectively.
• Excellent communication and listening skills.
• Has professional and pleasant phone etiquette.
• Computer skills required.
• Accurate accounting skills are a must.
• Strong problem-solving abilities (judgment, logic, creativity, conflict resolution).

Required Licenses:

Must be able to obtain and maintain a Veterinary Medication Clerk's license, overseen by the WA state Department of Health.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action:

• Compensation-$19-23/hr-total compensation
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program
• and so much more!

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.