Hotel Front Desk- Part Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Overview Do you enjoy helping people and providing outstanding customer service? The Rockville location is seeking friendly, dependable and customer-focused individuals to join our team as Part‑Time Front Desk Guest Service Representatives (GSR). Candidates must be available for weekends and holidays. Shift Details Shift 3:00 p.m.–11:00 p.m. Hours 16–24 per week Starting Pay $17.00 per hour RRI West Management, LLC manages over 24 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. Benefits Competitive pay PTO after 3 years of service and each year thereafter Career growth opportunities Referral program Flexible scheduling Responsibilities Welcome guests with a proper greeting and perform all guest‑related services such as wake‑up/courtesy calls, handling concerns, requests, and providing coffee. Handle reservation requests; check guests in/out; handle all guest accounting such as cash and PCI policies. Make, change, and monitor reservations; review and report rate availability; update and monitor room status. Inform hotel management of any possible sales leads or events in the area. Maintain confidentiality of guest information and pertinent hotel data. Perform daily cash count in drawer and safe. Complete all required reports on daily shift report (e.g., room discrepancies, balance report, housekeeping clean reports). Communicate with hotel management and other GSRs as needed about issues, requests or concerns regarding guests or rooms. Work with housekeeping and maintenance to communicate room status, such as stayovers, check‑outs, skips, clean/dirty rooms and out‑of‑order rooms. Cross‑train in all front desk shifts and other departments in the hotel. Train new hires in all front desk procedures and policies. Comply with all company and OSHA standards related to safety and security. Maintain professional and proper company dress code standards, including a smile and friendly attitude toward guests and staff members. Smile and greet guests following the 24‑7 rule, maintain positive guest relations and appropriately handle guest requests. Perform other duties as assigned. Qualifications High school diploma or equivalent work experience. 1–2 years of previous experience in customer service. Basic office skills (e.g., math, cash handling, computer skills). Ability to frequently shift from one task to another while operating a computer and/or switchboard. Self‑started and able to work with minimal supervision. Basic communication skills (reading, writing, comprehension). Bilingual (English‑Spanish) preferred but not required. Decision making and problem‑solving skills. Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.). May be required to work nights, weekends, and/or holidays. Location Red Roof PLUS+ Washington, D.C. – Rockville Full‑time/Part‑time (Part‑time) This position is currently accepting applications. #J-18808-Ljbffr RRI West