Claims Manager

The positions shall be filled in one of the following State Fund locations: Bakersfield, Eureka, Fresno, Glendale, Oxnard, Pasadena, Pleasanton, Redding, Rohnert Park, Sacramento, San Diego, San Luis Obispo, Stockton, or Vacaville.

Are you a dynamic, innovative leader ready to take on an exciting and challenging Claims Manager role at State Fund? State Fund's Claims department has openings for Claims Managers in both our Insured and State Contracts programs. In this pivotal leadership position, you'll oversee multiple claims teams, drive operational excellence and develop the next generation of claims leaders.


As a Claims Manager, you'll manage and mentor frontline claims supervisors, building their capabilities to effectively guide their teams, set strategic direction for claims handling quality, ensure consistent outcomes across multiple units as well as analyze trends, metrics, and outcomes to identify opportunities for operational improvement.

The successful candidates will be team builders and leaders with proven technical expertise and the ability to work cooperatively, yet independently. This is a unique opportunity to make a meaningful impact by leading teams that help injured workers recover and return to work, while supporting California employers and agencies through the claims process.


This position requires the ability to:

• Lead and develop first-level managers to achieve results through others, ensure the delivery of high-quality claims outcomes through effective oversight and accountability, and foster high levels of employee engagement across teams.
• Manage (plan, organize, direct and control) units responsible for proactively adjusting, finalizing and controlling claim assignments and/or (a) specialized assignment(s)
• Ensure good customer service is provided to both internal and external customers
• Balance empathy and accountability
• Ensure timely and accurate liability decisions and benefit provisions
• Ensure timely, current, accurate, and adequate estimates and case documentation to protect the fiscal integrity of State Fund
• Manage and coordinate special projects
• Develop and oversee implementation of strategic and budgetary goals
• Promote coordination and consistency among various adjusting locations
• Contribute to projects and resolving claims related issues

You will find additional information about the job in the Duty Statement .

Working Conditions


The successful candidate must reside in California upon appointment.

** Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• MANAGER II, STATE COMPENSATION INSURANCE FUND

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523321


Position #(s):
View phone number on click.appcast.io-XXX

Working Title:
Claims Manager


Classification:
MANAGER II, STATE COMPENSATION INSURANCE FUND $8,773.00 - $9,965.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
United States


Telework:
Telework


Job Type:
Permanent, Full Time


Department Information
State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.


Department Website:


Special Requirements
Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/20/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


State Compensation Insurance Fund
Mailing Address
Attn: JC-523321 CF
PO BOX 659015


Sacramento , CA 95865


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


State Compensation Insurance Fund
Talent Acquisition/Staffing
JC-523321 CF
2275 Gateway Oaks Drive


Sacramento , CA 95833


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please respond to the following Statement of Qualifications in no more than 2 pages:
  Describe a specific example where you successfully led and developed an employee or a team to achieve measurable results. Include details about the challenges faced, the leadership strategies you employed, and the quantifiable outcomes achieved in areas such as quality, productivity, and/or customer service.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 4 years of workers' compensation claims adjusting experience
• 2+ years of managerial experience
• Proven track record of fostering team engagement and efficiency
• Experience volunteering to take on additional responsibilities to support team members and streamline workflows, resulting in measurable outcomes such as maintaining and/or improving performance
• Project execution experience

Benefits
State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program


Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
Christine Fong
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View email address on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Rosa Gil-Robles
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Background Investigation


Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.


Acknowledgement


Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:

- California State benefits

- Duty statement/Job Description

- Salary ranges and steps for the classification(s) advertised


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.