Customer Care Representative

Job Description

Job Description

Customer Service Representative (Automotive Service Scheduling)Overview

We are seeking a customer-focused Customer Service Representative to join a busy automotive service team. In this role, you will be the first point of contact for customers, assisting with service scheduling, answering questions, and ensuring an exceptional customer experience.

Key Responsibilities

• Answer 80 to 100 inbound customer calls per day
• Schedule and confirm vehicle service appointments
• Make outbound follow-up calls to customers after appointments
• Accurately update and maintain customer information in internal systems
• Address customer questions and concerns in a professional manner
• Deliver a high level of customer service during every interaction
• Work collaboratively with service teams to ensure a positive customer experience

Required Qualifications

• 2+ years of customer service experience
• High school diploma or GED
• Strong verbal and written communication skills
• Ability to manage a high-volume call environment
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and data entry

Preferred Qualifications

• 6+ months of call center experience
• 6+ months of automotive dealership experience
• Experience working in a fast-paced customer service environment

Ideal Candidate

• Passionate about helping customers
• Friendly, professional, and dependable
• Comfortable handling a high volume of phone calls
• Strong attention to detail and follow-through
• Able to remain positive and solution-oriented in challenging situations

Apply Today

If you enjoy helping customers, excel in a fast-paced environment, and are looking to grow your career in customer service, we'd love to hear from you.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.