Client Service Representative

Client Service Representative Join our team at VCA Bloomington Animal Hospital! We are seeking a friendly, organized, and customer-focused Client Service Representative (CSR) to be the welcoming face of our hospital. As the first point of contact for clients and their pets, you'll play a vital role in creating an exceptional experience while supporting our veterinary team. What You'll Do Welcome clients and patients with professionalism and compassion. Answer phones, schedule appointments, and manage client communications. Process payments and explain hospital services and fees. Maintain accurate medical records and client information. Assist clients with prescription requests, products, and general pet care information. Help keep the hospital clean, organized, and running efficiently. What We're Looking For Previous customer service or veterinary reception experience preferred. Excellent communication and multitasking skills. Positive attitude with a passion for helping people and their pets. Ability to thrive in a fast-paced, team-oriented environment. At VCA Bloomington Animal Hospital, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. If you're passionate about delivering outstanding client experiences and making a difference every day, we'd love to hear from you! Compensation: Pay range is $16.49 - $18.50/hr and is negotiable based on experience, skills, knowledge, abilities and other relevant credentials. Total Rewards As a VCA Associate, eligible full-time employees receive a comprehensive benefits package, including: Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources. Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits. Paid Time Off: Paid vacation, sick, parental, and bereavement leave. Financial Support: 100% employer-paid short-term and long-term disability and life insurance coverage equal to one year's salary. Protection: Access to the Better Together Fund for crisis support in qualifying situations. Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next. Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions. Programs: Leadership development and mentorship programs. Retirement: 401(k) retirement savings plan with increasing employer contribution. Pet Care Perks: Generous pet care discounts and VIP programs. Legal Resources: Access to legal resources for common legal services. Transfer Opportunities: Nationwide hospital transfer opportunities. Apply Today: If you're looking to grow your career and fully utilize your technical skills in a supportive environment, we'd love to connect with you.