Client Service Representative

Client Service Representative

Join our team at VCA Bloomington Animal Hospital!

We are seeking a friendly, organized, and customer-focused Client Service Representative (CSR) to be the welcoming face of our hospital. As the first point of contact for clients and their pets, you'll play a vital role in creating an exceptional experience while supporting our veterinary team.

What You'll Do

• Welcome clients and patients with professionalism and compassion.
• Answer phones, schedule appointments, and manage client communications.
• Process payments and explain hospital services and fees.
• Maintain accurate medical records and client information.
• Assist clients with prescription requests, products, and general pet care information.
• Help keep the hospital clean, organized, and running efficiently.

What We're Looking For

• Previous customer service or veterinary reception experience preferred.
• Excellent communication and multitasking skills.
• Positive attitude with a passion for helping people and their pets.
• Ability to thrive in a fast-paced, team-oriented environment.

At VCA Bloomington Animal Hospital, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. If you're passionate about delivering outstanding client experiences and making a difference every day, we'd love to hear from you!

Compensation: Pay range is $16.49 - $18.50/hr and is negotiable based on experience, skills, knowledge, abilities and other relevant credentials.

Total Rewards

As a VCA Associate, eligible full-time employees receive a comprehensive benefits package, including:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-term disability and life insurance coverage equal to one year's salary.
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Legal Resources: Access to legal resources for common legal services.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

Apply Today: If you're looking to grow your career and fully utilize your technical skills in a supportive environment, we'd love to connect with you.