Customer Service Representative
Access Dubuque
Customer Service Representative
Cottingham & Butler/ SISCO
1 Positions
ID: 4614341008
Posted On 04/02/2025
Refreshed On 07/12/2026
Job Overview
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.
We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.
Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Essential Functions:
Answer customer inquiries on benefits plans
Process Medical/Dental Claims
Ability to learn/retain large amounts of technical information
Navigate multiple record keeping systems
What We're Looking For:
Strong communication (verbal and written) skills
The ability to multi-task and have great attention to detail
Ability to work with customers of diverse background and dispositions
Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
Experience
Prior customer service experience
Medical or call center experience is a plus
Full-Time Benefits - Most benefits start day 1
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance
About SISCO:
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at
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Primary Contact
12213
Human Resources
,
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Phone
Phone
Phone
View phone number on click.appcast.io
Fax
[email protected]
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False
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Job Details
Categories
Customer Service
Health Care
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
943
Job REQ #
4614341008
# Positions
1
Start Date
20250402
End Date
20260908
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Cottingham & Butler/ SISCO
About the Company
ABOUT THE COTTINGHAM & BUTLER COMPANIES
Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.
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