Contact Center Advocate II - Mammography - Bloomfield Twp

Responsibilities Under minimal supervision, performs all duties of a Contact Center Advocate I in a busy call center on a broader scale, including all HFHS services and not limited to a specified practice group and/or multiple locations. Handles multi‑channel contacts and interacts with physicians, administrators, patients, and all other stakeholders. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Qualifications Location: West Bloomfield Hospital Excellent verbal and written communication skills Proficient in computer usage and related technologies Strong organizational and time‑management abilities Collaborative team player with a positive attitude Demonstrated alignment with the company’s values, mission, and team culture High school diploma or G.E.D. equivalent required Two (2) years of customer service experience Associate’s degree in business or related field preferred Previous HFHS clinical/customer service experience helpful Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications Proficiency with EPIC Strong computer skills and working knowledge of Microsoft Office products Maintain the established Quality Assurance & Workforce Adherence goals Ability to communicate effectively, both verbal and written Strong listening skills Ability to make sound decisions Physical Demands / Working Conditions Work in a health care Contact Center environment. May experience mental/visual strain due to the nature of job requirements. May sit for extended periods of time. Must be physically able to ambulate within the NCO Contact Center and parking structure. Work in a complex environment with frequent changes. Additional Information Organization: Henry Ford Medical Group Department: Mammography - Bloomfield Twp Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health