Air Import Coordinator - International Freight Forwarding

Job Description

Air Import Coordinator – International Freight Forwarding

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Location: Morrisville, NC (RDU Area)

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Pay: $20.00–$25.00 per hour

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Schedule: Monday–Friday, 8:00 AM–5:00 PM

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Work Arrangement: 100% Onsite

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Employment Type: Temp-to-Hire

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About the Opportunity

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Focus People is partnering with an established international freight-forwarding organization in the Morrisville/RDU area to identify an experienced, detail-oriented Air Import Coordinator .

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This is an excellent opportunity for someone with a background in international freight forwarding, air import operations, or international air cargo logistics who enjoys managing shipments, solving problems, communicating with customers, and working collaboratively with a team.

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We're looking for someone who understands the urgency of international transportation, takes ownership of their responsibilities, and enjoys keeping freight moving efficiently from origin through final delivery.

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What You'll Be Doing

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• Coordinate international air import shipments from pre-alert and file setup through customs clearance and final delivery.
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• Communicate with overseas agents, U.S. partners, airlines, carriers, customs brokers, trucking providers, and customers.
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• Review and process air import documentation, including Master and House Air Waybills (MAWB/HAWB), commercial invoices, packing lists, and customs-related paperwork.
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• Monitor shipment status, arrival notices, estimated arrival times, cargo availability, and delivery arrangements.
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• Provide proactive shipment updates and respond to customer inquiries.
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• Coordinate customs clearance documentation and follow up on shipment releases.
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• Arrange trucking and final delivery while monitoring delivery confirmations and PODs.
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• Prepare shipment quotations, coordinate carrier rates, and support freight billing and payables.
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• Troubleshoot shipment delays, missing documentation, customs issues, and transportation exceptions.
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• Maintain accurate shipment records and support internal quality and compliance procedures.
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• Work closely with colleagues to prioritize shipments and maintain excellent customer service.
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What We're Looking For

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Required Qualifications

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• 1–3 years of experience in international freight forwarding, international logistics operations, or closely related air cargo operations.
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• Experience coordinating shipments and maintaining accurate transportation documentation.
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• Understanding of international shipping procedures and import-related documentation.
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• Strong customer service and professional communication skills.
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• Ability to manage multiple shipments, competing priorities, and time-sensitive deadlines.
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• Proficiency with Microsoft Outlook, Excel, and Word.
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• Strong attention to detail, follow-through, and problem-solving abilities.
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• High school diploma or GED.
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• Ability to work onsite in Morrisville, NC, Monday–Friday, 8:00 AM–5:00 PM.
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Highly Preferred Experience

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• Direct experience coordinating international air imports within a freight-forwarding environment.
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• Experience with pre-alerts, MAWB/HAWB, customs clearance, arrival notices, and final delivery.
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• Familiarity with freight-forwarding software such as CargoWise or comparable transportation management systems.
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• Experience communicating with overseas agents, customs brokers, airlines, and trucking providers.
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• Experience with freight quotations, carrier rates, billing, and payables.
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What Will Help You Succeed

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We're especially interested in professionals who are:

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• Approachable, collaborative, and comfortable communicating with customers and teammates.
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• Organized and proactive when managing multiple shipments.
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• Dependable, responsive, and committed to following through.
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• Comfortable working independently while contributing to a team.
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• Calm and solutions-focused when shipment issues or unexpected delays arise.
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• Interested in building a long-term career in international freight forwarding.
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Why Consider This Opportunity?

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• Work directly in the international air freight industry.
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• Join an established freight-forwarding operation in the RDU area.
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• Gain exposure to international transportation, customs coordination, and end-to-end import operations.
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• Monday–Friday daytime schedule.
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• Opportunity for permanent employment through a temp-to-hire arrangement.
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Interested?

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If you have experience in international freight forwarding or air import operations and are looking for an opportunity to grow your career, we'd love to connect.

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Apply today to learn more about this opportunity with Focus People.