Airline Customer Service Agent SEA - English/Chinese Speakers

Job Description

Job Description

Must be fluent in Cantonese and or Mandarin and English

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Cantonese / Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.

With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.

What You’ll Do

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What You Bring

• Fluency in Cantonese and or Mandarin and English (required)
• Strong interpersonal and communication skills
• Computer skills with accurate data entry
• Ability to stay calm and effective in a busy airport environment
• Physical ability to be on your feet and move throughout the shift
• Legal authorization to work in the U.S.
• Must pass a background check and drug test Schedule
• Must be available weekends and holidays

Schedule

• Part-Time
• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift
• 4 to 5 days a week between the hours of 7AM - 1PM
• 4 to 5 days a week between the hours of 10PM - 2AM - $2.00 per hour additional late night shift pay once probation is successfully completed

Benefits

• Hourly Rate: $ 21.50
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Referral Bonus