VP, Relationship Manager Team Lead International

Job Title

VP, Relationship Manager Team Lead

Banesco USA is seeking a VP, Relationship Manager Team Lead for our International Department.

Primary Job Duties

• Contacts customers once the account has been established to provide the new account number and to introduce the name of the assigned officer and the bank information, as well as to promote the products and services.
• Interviews walk-in customers to obtain information regarding their needs, inform the regulations and explain the proper handling of the accounts.
• Travels to Venezuela to meet with prospects and existing clients, ensuring customer satisfaction to meet targeted profitability.
• Trains Account Facilitators in new account referral process and conducts presentations to provide information on Banesco USAs products, services, and new account requirements.
• Visits high and moderate risk customers according to the BSA visit schedules.
• Must maintain a close relationship with the Compliance department to ensure that all policies and procedures are being adhered too.
• Discusses with the new or existing customers the nature of the business, source of funds and other important information in order to disclose it on a Call Report.
• Processes Reference Letters when requested.
• Maintains a daily contact via e-mail of telephone with personnel abroad regarding customers, accounts issues and information.
• Provides effective customer service by answering customer questions via e-mail or telephone.
• Reviews account files once the account has been opened, to be forwarded to compliance for final approval.
• Monitors the CDs maturity dates to call customers and inform them about the investments alternatives.
• Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the bank through outside activities.
• Performs the position safely, without endangering the health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
• Must comply with Banesco USA's BSA/AML Program. Must attend BSA/AML training as assigned by the BSA Officer.
• Performs other functions and/or duties as assigned.

Job Requirements

• Education: Bachelor's in Business Administration preferred or similar.
• Experience: Seven (7) to ten (10) years of experience in a financial institution international operation, customer service or sales, with managerial background.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Strong client service skills, ensuring satisfaction of both internal and external customers.
• Knowledge of selling and cross-selling techniques to provide clients with the bank's products and services.
• Basic knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to work without supervision while performing duties.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.
• Intermediate knowledge in branch operation activities, terminology and products and services.

Benefits & Perks

• Competitive base salary plus variable compensation
• Paid time off.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries.


As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.