Technical Customer Service Representative -Medallion Labs
Abacus Service Corporation
Join Our Team in Golden Valley, MN!
Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list. Join us and be a part of a close-knit team dedicated to excellence.
Job Overview
As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.
Key Responsibilities
- Answer customer inquiries via phone or email within 24 business hours
- Handle customer complaints and facilitate resolutions
- Troubleshoot portal and order-related questions
- Generate quotes for testing and Mock Nutrition Facts Panels
- Submit requests for reruns and additional testing through LIMS
- Build and update customer records in LIMS
- Monitor the Customer Service Dashboard in LIMS
- Log customer communication in Salesforce
- Communicate weekly updates on submission trends and metrics
- Manage all client communications to ensure satisfaction
- Own large and specialty projects for the account
Requirements
- 1 year of experience in retail, customer service, or account management
- Bachelor's degree (science-related field preferred)
- Proficiency in Microsoft Office
Preferences
- Experience in a lab/science environment
- Exposure to Laboratory Information Management System (LIMS)
Key Skills and Competencies
- Strong time management and prioritization skills
- Excellent interpersonal and communication skills
- Ability to influence and navigate a matrix organization
- Team player with a collaborative spirit
- Previous analytical lab experience is a plus
Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry!
Abacus Service CorporationVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Customer Service Representative -Medallion Labs in Minneapolis, MN vacancy
$61.3k - $122.7k
...quality products and unwavering support to our customers. Consistent and accurate glucose... ...market as assigned.* Position products and services using appropriate resources using confident... ...’s diagnostics instruments, providing lab results for millions of people. Abbott Molecular...SuggestedFull timeTemporary workRemote workWorldwideShift workThornton Tomasetti
Minneapolis, MN1 day ago- ...SUMMARY Responsible for enhancing customer relationships by providing excellent customer service and responding to needs in the... ...theirs sales, service and technical support personnel to achieve mutually... ...with assigned Sales Representative. Confer with customers via telephone...SuggestedFull timeMonday to Friday
$21 - $25 per hour
Title: Technical Customer Service Representative Location: Golden Valley, MN | Hybrid Job Type: Contract (6 months) Compensation: $21.00 - $25.00 per hour (W2) Industry: Food & Beverage Manufacturing About the Role Our firm is recruiting on behalf of a leading global food...SuggestedHourly payContract workWork at office- ...urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our... ...Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the... ...and billing issues Respond promptly to customer needs, provide excellent customer service...SuggestedWork at officeFlexible hours
American Family Care
Hopkins, MN1 day ago - ...A leading solar energy company is seeking a motivated Sales Representative in Minneapolis, Minnesota. This role involves connecting with homeowners, scheduling appointments, and educating them on solar energy benefits. Candidates should be driven, competitive, and effective...Suggested
Everlight Solar
Minneapolis, MN4 days ago $58k - $68k
...Paul, Minnesota; Remote-Minnesota Juul Labs's mission is to transition the world's... ...managers, operations experts, and customer service and business professionals. If the opportunity... ...brand awareness Consistently represent Juul Labs company values in all business...Work at officeLocal areaRemote work$85k - $127.8k
...single day to enable our customers to make the world... ...with customers while representing our comprehensive portfolio... ...products and services. Working in a supportive... ...Pharma/Biotech) & service labs (CROs). The position focuses... ...scientific field Technical knowledge and ability...Temporary work$162k - $220.8k
..., Key Account Managers to efficiently and effectively address customer needs.When & where: Field roleLocation: Minneapolis, MNDiscover... ...NMSC therapeutic area and the current Oncology marketplaceYou represent your peers as a leader, with the ability to collaborate with...Full timeLocal areaRegeneron Pharmaceuticals
Minneapolis, MN3 days ago$45k
...'ll Do:Make phone calls to build relationships with prospects, customers, and carriers to grow your book.Successfully close business and... ...so goods move efficiently, quickly, and economically. As a full-service provider, we offer end-to-end services to help our customers...Full timeWork at officeSteam Logistics
Minneapolis, MN3 days ago$50k - $55k
...The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to perform sales... ...impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will...Contract workWork experience placementWork at officeRemote workIntersection
Minneapolis, MN2 days ago- ...Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and...Hourly payWork experience placementWork at office
Marriott International Inc
Minneapolis, MN4 days ago $29 per hour
...equipment preparation, delivery, invoicing, and final closeout. This position coordinates with sales representatives, customers, dealers, vendors, manufacturers, service departments, freight carriers, and Accounting to ensure orders are accurate, properly documented,...Hourly payFull timeWork experience placementWork at officeLong distanceFairchild
Minneapolis, MN3 days ago$22 per hour
...rewarding career!Pay: $22/hourResponsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services.Essential Job DutiesProvide...Part timeNight shiftLKQ
Minneapolis, MN5 days ago$65k - $70k
...future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to... ..., Letters of Intent, renewal letters, leasing status reports & customer & prospect correspondence, with direction from brokers and/or...Daily paidWork at officeJLL
Minneapolis, MN1 hour ago$50k - $70k
...missionPersonal and professional growth potentialGreat quality of work lifeA Successful FASTSIGNS Account Manager will:Work with customers across many industries and provide solutions that make an impact in their workplaceProspect for new business, network, and manage...Hourly payFastSigns
Minneapolis, MN1 day ago- Job OverviewFairview is looking to hire a Health Information Management (HIM) Operations Representative II to join our team! This position works Monday through Friday, 8:00 AM - 4:30 PM, and offers the flexibility to work in a home-based setting while staying connected...Temporary workWork experience placementWork at officeWork from homeRelocation packageMonday to Friday
Fairview Health Services
Minneapolis, MN4 days ago $81.2k - $150.8k
...identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient... ...real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.Harness digital...Full timeInternshipLocal areaRemote workHome officeVisa sponsorshipRelocation packageNovartis
Minneapolis, MN2 days ago$22 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PMWork Location: In-Office Pay: $22/hr The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant'seducation, experience, skills, abilities, geographicWork at officeMonday to FridayABM Industries
Minneapolis, MN3 days ago- ...Customer Service Representative – Travel Industry (Flexible Schedule)Minneapolis, Minnesota, United StatesJob Description:We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers...Full timePart timeFlexible hours
HJB Travels
Minneapolis, MN1 day ago - ...part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners....Full timeLocal areaShift work
US Med-Equip
Minneapolis, MN2 days ago - Abbott Laboratories is seeking a Diabetes Sales Associate for a remote opportunity within the Diabetes Care Division. You will drive growth by building relationships with healthcare professionals, promoting FreeStyle products, and expanding market presence. The role emphasizes...Remote work
Abbott
Minneapolis, MN1 day ago $23 per hour
...Temporary Customer Service RepresentativeAre you passionate about helping people and providing exceptional customer service? We're looking for a Temporary Customer Service Representative to support employees as they transition their pension and retirement plans. In this...Temporary workMonday to FridayWeekend workArthur J. Gallagher & Co.
Minneapolis, MN10 hours ago- ...Customer Service RepresentativeThe Customer Service Representative at Pinnacle Insurance of MN is responsible for maintaining solid customer relationships by handling customer inquiries and concerns during the renewal process with speed, accuracy, and professionalism...Work from home
Big I Minnesota
Minneapolis, MN4 days ago - ...and align solutions accordingly Provide clear explanations of services and next steps Track activity and maintain up-to-date... ...degree preferred Prior experience in sales, lead generation, or customer service roles a plus Results and goal oriented Able to work...Work from homeFlexible hours
$23 - $24 per hour
...About the Opportunity Are you detail-oriented, customer-focused, and passionate about ensuring a seamless customer experience? We're seeking... ...For Required Qualifications 2+ years of experience in customer service, account support, customer operations, or a related field....Contract workTemporary workTalentify.io
Minneapolis, MN3 days ago$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hoursAFG
Golden Valley, MN5 days ago- ...Customer Service RepresentativeCSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Qualifications...Full timeTemporary workCasual workMonday to FridayFlexible hours
Alpha Business Solutions
Minneapolis, MN5 days ago - ...Customer Service RepresentativeAperture Pet & Life is a leading online retailer, manufacturer and distributor of products and solutions... ...Looking ForWe are looking for an experienced Customer Service Representative to provide timely and accurate assistance to customers with...Full timeWork at office
Aquatic Sales Solutions LLC
Minneapolis, MN1 day ago - ...Customer Relations SpecialistWe are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive experience...Remote workFlexible hours
Traveling with Tasha
Minneapolis, MN3 days ago - ...Customer Service Representative (CSR)Bloomington, MN | Full-Time | Entry-Level | Growth OpportunityAt Hero, we're more than a service provider—we're a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a...Weekly payFull timeFlexible hoursShift workAfternoon shift
Hero Home Services
Minneapolis, MN1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Customer Service Representative -Medallion Labs. Be the first to apply!
Related searches
- hospital customer service representative Minneapolis, MN
- medical customer service representative Minneapolis, MN
- customer service representative apply online Minneapolis, MN
- customer service rep remote Minneapolis, MN
- customer service representative night shift Minneapolis, MN
- customer service officer Minneapolis, MN
- benefit customer service representative Minneapolis, MN
- customer service consultant Minneapolis, MN
- customer service representative (remote from home) Minneapolis, MN
- customer service operator Minneapolis, MN