Technical Customer Service Representative -Medallion Labs

Abacus Service Corporation

Join Our Team in Golden Valley, MN!

Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list. Join us and be a part of a close-knit team dedicated to excellence.

Job Overview

As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.

Key Responsibilities

Answer customer inquiries via phone or email within 24 business hours
Handle customer complaints and facilitate resolutions
Troubleshoot portal and order-related questions
Generate quotes for testing and Mock Nutrition Facts Panels
Submit requests for reruns and additional testing through LIMS
Build and update customer records in LIMS
Monitor the Customer Service Dashboard in LIMS
Log customer communication in Salesforce
Communicate weekly updates on submission trends and metrics
Manage all client communications to ensure satisfaction
Own large and specialty projects for the account

Requirements

1 year of experience in retail, customer service, or account management
Bachelor's degree (science-related field preferred)
Proficiency in Microsoft Office

Preferences

Experience in a lab/science environment
Exposure to Laboratory Information Management System (LIMS)

Key Skills and Competencies

Strong time management and prioritization skills
Excellent interpersonal and communication skills
Ability to influence and navigate a matrix organization
Team player with a collaborative spirit
Previous analytical lab experience is a plus

Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry!

Abacus Service Corporation

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technical Customer Service Representative -Medallion Labs in Minneapolis, MN vacancy

Food and Beverage Sales Coordinator
$19.74 - $20.35 per hour
...Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and...
Suggested
Hourly pay
Full time
Work experience placement
Work at office
Remote work
Marriott International, Inc
Minneapolis, MN
2 hours ago
Fixed Income/Trust Department Account Sales Rep
$98.28k - $120.12k
...At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions... ...to business growth by supporting client needs, identifying service opportunities, and promoting the organization's products and...
Suggested
Temporary work
Work experience placement
3 days per week
US Bank
Minneapolis, MN
4 days ago
Commercial Banking Client Representative
$28.99 - $35.43 per hour
...to do our best. Helping the customers and businesses we serve to make... ...processing to customer service, to driving innovation and launching... ...a Commercial Banking Client Representative, you'll serve as a trusted... ...treasury-related products, technical issues, and servicing...
Suggested
Local area
Flexible hours
3 days per week
Union Bank of California
Minneapolis, MN
1 day ago
Territory Sales Specialist, Twin Cities, Minneapolis
$58k - $68k
...Paul, Minnesota; Remote-Minnesota Juul Labs's mission is to transition the world's... ...managers, operations experts, and customer service and business professionals. If the opportunity... ...brand awareness Consistently represent Juul Labs company values in all business...
Suggested
Work at office
Local area
Remote work
JUUL Labs
Minneapolis, MN
3 days ago
Sales Administrator
$50k - $70k
...and professional growth potential ~ Great quality of work life A Successful FASTSIGNS Account Manager will: Work with customers across many industries and provide solutions that make an impact in their workplace Prospect for new business, network, and manage...
Suggested
Hourly pay
FastSigns
Minneapolis, MN
2 days ago
Sales Coordinator
...sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing... ...accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment....
Contract work
Work at office
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Hilton Worldwide Holdings
Minneapolis, MN
2 days ago
Sales Coordinator
$21 per hour
...stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and... ...22 brands that run the gamut from full-service upper upscale properties to midscale,... ...Support, distribute and organize all customer and hotel communications including, but...
Hourly pay
Full time
Contract work
Temporary work
Work at office
Local area
Shift work
Night shift
Choice Hotels
Minneapolis, MN
2 days ago
Sales Coordinator
$29 per hour
...equipment preparation, delivery, invoicing, and final closeout. This position coordinates with sales representatives, customers, dealers, vendors, manufacturers, service departments, freight carriers, and Accounting to ensure orders are accurate, properly documented,...
Hourly pay
Full time
Work experience placement
Work at office
Long distance
Fairchild
Minneapolis, MN
1 day ago
Sales Administrator
...combination of sales support, estimating, project coordination, and technical design assistance. In this role, you'll work closely with... ..., partners, and clients Attend networking events and represent the company professionally Manage a small portfolio of clients...
Work at office
PRESCRIPTION LANDSCAPE INC
Minneapolis, MN
2 days ago
Sales Coordinator
...the primary point of contact for Account Managers and in-house customers to ensure all items are set up accurately, maintained with correct... ...to volunteer for up to 16 hours a year on community service projects.Working at JazwaresPassion: Our conviction and enthusiasm...
16 hours
Temporary work
Work at office
Remote work
Work from home
Worldwide
Monday to Thursday
Flexible hours
Jazwares
Minneapolis, MN
3 days ago
Sales Coordinator
...communication, problem-solving, and a commitment to creating a positive customer experience. Support sales planning and business development... ...requests, and helping drive projects to completion. Represent OUTFRONT Media with professionalism, collaboration, and a...
Local area
OUTFRONT Media
Minneapolis, MN
4 days ago
Medical Receptionist
...urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our... ...Each location is equipped with an onsite lab and in-house x-ray capability. AFC is... ...billing issues Respond promptly to customer needs, provide excellent customer service...
Work at office
Flexible hours
American Family Care
Hopkins, MN
22 hours ago
Inside Sales Coordinator
$22 per hour
...rewarding career!Pay: $22/hourResponsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services.Essential Job DutiesProvide...
Part time
Night shift
LKQ
Minneapolis, MN
3 days ago
Senior Customer Service Sales Representative Part Time
$14.54 - $18.9 per hour
...Senior Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off...
Hourly pay
Part time
Immediate start
Flexible hours
Shift work
Tailored Brands
Minneapolis, MN
5 days ago
Accounts Payable Coordinator
$35 - $45 per hour
...sound, reasoned and comprehensive legal services. With an emphasis on building lasting relationships... ...of the business as a whole. We represent a variety of clients across a series of... ...Teamwork and collaboration Strong customer service COMPANY BENEFITS ~ Medical,...
Hourly pay
Full time
Work at office
Messerli
Minneapolis, MN
more than 2 months ago
Sales & Account Coordinator (Entry-Level)
...new business development and existing customer relationships. This is a great opportunity... ...sales, account management, customer service, and business development. You'll connect... ..., Sales Associate, Retail Sales, Sales Representative, Marketing Representative, Social Media...
Full time
Traineeship
Internship
Katapult Network
Saint Paul, MN
24 days ago
Sales & Marketing Coordinator
$67k - $78k
...Operations, Engineering, Quality, Program Management, and Customer Service to help ensure commercial priorities are organized, communicated... ...day-to-day liaison between the CCO and Salesforce account representative(s), coordinating support needs, enhancements, licensing,...
Full time
Temporary work
Part time
Local area
Flexible hours
Remmele
Minneapolis, MN
2 days ago
Dental Office Front Desk Admin
Job Description Job Description Two-Doctor private general practice looking for front desk support. Position would be to support two Patient Coordinators in check-ins, check-outs, patient scheduling, answering phones, and additional admin tasks. MUST HAVE previous...
Private practice
Work at office
COMFORT DENTAL LLC
Minneapolis, MN
a month ago
Office Administrator
$56k - $80k
...variety of administrative tasks. This position requires a strong service mindset, excellent organization, and the ability to manage... ...business objectives. Maintain a high standard of professionalism, customer service, and confidentiality in all interactions. What we...
Full time
Work at office
Monday to Friday
Cuningham
Minneapolis, MN
more than 2 months ago
Internet Sales Coordinator
$20.67 - $23 per hour
...extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our...
Hourly pay
Live in
Work at office
Local area
Flexible hours
Lennar
Minneapolis, MN
3 days ago
Sales Development Representative
...talent over experience We place the team above the individual We want to build really elegant things that actually help our customers We are practical perfectionists Who You Are Curious, resilient, and hungry to learn Empathetic you deeply understand people...
Work at office
Immediate start
Relocation
Fulcrum
Minneapolis, MN
4 days ago
Sales Development Representative
$51.6k - $85.3k
...Sales Development Representative Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you'll find the finest technological pioneers:...
Work at office
BlueFlame AI, LLC
Minneapolis, MN
3 days ago
Sales Development Rep - Sports Tech
$40k
...Bond Sports Sales Development Representative Bond Sports is a fast growing SAAS company that... ...to play an important role in our customer acquisition and revenue growth targets.... ...are provided with the highest level of service and assistance in their purchase decisions...
Base plus commission
Full time
Work at office
Bond Sports
Minneapolis, MN
2 days ago
Sales Development Representative
$45k
...Sales Development Representative (SDR) Kipsu is a Minneapolis-based growth-stage technology... ...team members and a bold mission: to help service professionals Meet the Moment. From... ...empowers service teams to connect with their customers in meaningful ways. Our best-in-class...
Shift work
Kipsu
Minneapolis, MN
3 days ago
Laboratory Sales Consultant
$133.7k - $155.16k
...Cardinal Health supports our customers with leading laboratory distribution... ...right time. Job Summary The Lab sales team focuses on selling... ...Laboratory Products and Services tailored for every lab... ...the internal system. Provides technical support on products such as providing...
Full time
Contract work
Temporary work
Work experience placement
Local area
Immediate start
Flexible hours
Night shift
Cardinal Health
Minneapolis, MN
22 hours ago
Sales Development Representative
$26.85 - $32.21 per hour
...Sales Development Representative Ready to launch your sales career? Ziegler Companies is... ...providing exposure to a variety of products, customers, and markets. Upon successful... ...relationships with employees across Sales, Parts, Service, Product Support, Marketing, and...
Full time
Temporary work
Night shift
Ziegler
Minneapolis, MN
2 days ago
Sales Development Representative 2 - Minneapolis
$60k
...TEKsystems Sales Development Representative We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions...
Hourly pay
Full time
Internship
TEKsystems
Minneapolis, MN
1 day ago
Account Development Representative
...Account Development Representative Indelco Plastics combines innovation, sustainability, and community... ...a difference. Our sales team combines technical expertise, application knowledge, and responsive customer service to help customers solve complex process and...
Work at office
Flow Control Group
Minneapolis, MN
4 days ago
Sales Development Representative
$50k - $55k
...Sales Development Representative Edmentum is a dynamic educator and... ...excellence, innovation, and customer satisfaction. As we continue... ...articulate instructional or technical concepts with clarity.... ...recently separated, Armed Forces service medal or other protected...
Work experience placement
Work at office
Local area
Remote work
Flexible hours
Edmentum
Minneapolis, MN
5 days ago
Sales Development Representative Hybrid Remote, 2 Locations
$18.5 - $23 per hour
...Sales Development Representative Position at Imagine Learning ***Imagine Learning is actively... ...training. They ensure that a potential customer's initial interaction with our company... ...and benefits of company products and services to prospective and current customers....
Remote job
Hourly pay
Full time
Temporary work
Work at office
Local area
Work from home
Flexible hours
Shift work
Imagine Learning
Minneapolis, MN
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Customer Service Representative -Medallion Labs. Be the first to apply!