Sales Support Associate

Job Description Job Description Summary
The Sales Support Associate is responsible for generating bids using material cost sheets, scopes of work, and market strategies. This role works collaboratively with both internal and external stakeholders to ensure accurate pricing, consistent documentation, and effective execution of the company’s sales growth strategy. The Sales Support Associate plays a key role in maintaining product programs, preparing bids, and supporting sales operations for flooring, countertops, wall tile, and window coverings while serving as a resource for sales teams and supporting ongoing process improvement and training initiatives.

Essential Functions
Bid & Pricing Support
Generate bids using material cost sheets, scopes of work, and market strategies.
Create custom quotes for models, residential construction, non-standard options, and special projects.
Perform cost and margin analysis for product categories.
Compile standard and optional upgrade collateral per builder specifications.

Program & Product Management
Maintain client programs for Flooring, Countertops, Window Coverings, and Wall Tile.
Develop and maintain wall tile designs in accordance with client requirements.
Maintain Client SharePoint portals and product inventory for assigned accounts.
Configure proprietary design tools to quote customers in the design center.

Systems & Documentation
Create community kickoff documentation, ZBIDs, and floor plans in SAP.
Create and maintain all related support documents for assigned product categories.
Build and maintain digital forms for Design Studio Associates and clients.
Utilize analytical, word processing, architectural, PDF, and publishing software for daily operations.

Collaboration & Customer Support
Build strong working relationships with Account Managers and client contacts.
Work collaboratively in a team environment, assisting peers during peak workload periods.
Participate in customer-facing interactions as required.

Training & Subject Matter Expertise
Assist with the training and onboarding of new team members.
Serve as a subject matter expert (SME) in Sales Support processes and systems.
Develop and deliver training programs and standard operating procedures (SOPs) for new and existing staff.
Mentor team members, supporting skill development and process consistency.
Perform other duties as assigned.

Education & Experience
Required
High school diploma or GED required.
Minimum 1–3 years of applicable job experience preferred.

Preferred
Associate’s or Bachelor’s Degree in Business, Construction Management, or a related field.
Residential construction industry experience preferred.
Experience with SAP (Systems, Applications, and Products) for material resource planning and production control.

Skills & Competencies
Required
Strong written and verbal communication skills.
Excellent interpersonal skills to build and maintain professional relationships with builders, vendors, and internal teams.
Ability to communicate effectively and courteously with customers and colleagues.
Strong analytical and problem-solving skills with the ability to identify and resolve issues proactively.
Sound judgment and decision-making skills; includes appropriate stakeholders in decision processes.
Highly organized with the ability to manage tracking systems and maintain accurate records.
Proficiency in internet navigation, spreadsheets, word processing, and order processing systems.
Proficiency in Microsoft Office, especially Excel (pivot tables, lookups, data analysis).
Ability to work independently and exercise good judgment to deliver accurate results.
Strong organizational skills and attention to detail with the ability to manage multiple priorities.
Excellent verbal, presentation, and written communication skills; ability to clearly document complex processes.
Strong interpersonal and teamwork skills with flexibility to collaborate across all organizational levels.

Preferred
Bilingual (English/Spanish) preferred but not required.
Thorough knowledge of all available company products and installation processes.
Experience with industry or builder programs.

Physical Requirements
Ability to sit for extended periods and operate standard office equipment, including computers and keyboards.

Work Environment
Work performed primarily in an office environment with regular collaboration across teams and departments.

***Salary not posted by the company
Company Description We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers. Company Description We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.