Technician, Field Ops - Residential

Job Description

Job Description

Overview

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

Responsibilities

We are seeking a skilled and customer-focused Residential Field Ops Technician I to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Qualifications

• Install fiber services at customer homes, including termination, splicing, and testing.

• Install, configure, and troubleshoot Customer Premise Equipment (CPE).

• Manage work orders independently, meet SLAs, and document job details.

• Perform splicing and identify faults using fiber loss testing.

• Maintain inventory of tools and fiber components.

• Provide professional service and educate customers on fiber technology.

• Follow safety protocols and company policies during all field operations.