Junior Commercial Lines Account Manager / CSR

Job Description

Job Description

Description

Junior Commercial Lines Account Manager / Commercial Lines CSR

We are seeking a motivated Junior Commercial Lines Account Manager / Commercial Lines CSR to support our commercial lines team in Metuchen, NJ. This role is ideal for an early-career insurance professional who has some commercial lines service experience and is looking to grow within a stable, client-focused agency environment.

In this role, you will assist with the daily servicing of commercial accounts, including policy changes, endorsements, renewals, certificates of insurance, routine client communication, and internal follow-up with carriers and team members. You will be part of a collaborative agency team that values accuracy, responsiveness, and strong customer service.

Key Responsibilities

What you'll do

• Support commercial lines account servicing across a book of business
• Process endorsements, renewals, certificates, and policy documentation
• Communicate with clients, carriers, and internal teammates in a timely, professional manner
• Track open items and help keep accounts moving through the renewal and servicing process
• Maintain accurate records in agency systems and support workflow discipline
• Learn and apply agency procedures, carrier guidelines, and account servicing best practices
• Support policy checking, discrepancy correction, and general servicing follow-through
• Assist with audit reconciliations and loss control follow-up as needed

Skills, Knowledge and Expertise

What we're looking for

• 1-3 years of commercial lines account management and/or CSR experience
• Strong attention to detail and follow-through
• Clear communication and a client-service mindset
• Ability to stay organized and handle multiple priorities
• NJ P&C license preferred; licensing readiness is acceptable for the right junior candidate
• AMS360 experience preferred
• Transportation, heavy construction, or inland marine exposure is a plus
• Strong Microsoft Office skills, especially Outlook, Word, and Excel

Benefits

Work environment

• Based in Metuchen, NJ
• Primarily in-office
• Potential for 1 hybrid day per week after a 60-90 day probation period , subject to performance and business needs

Compensation

• Base salary: $60,000-$70,000
• Target hiring sweet spot: Around $65,000
• Top end for standout junior hire: Up to $72,000
• Bonus potential: Year-end and/or discretionary bonus is market-aligned
• Benefits: Health, dental, PTO, 401(k), life insurance, and related small-agency benefits are recommended