Customer Service Representative

Customer Service Rep

Location: Clayton, MO or White Plains, NY

Pay Rate: $25/hr, W2

Duration: 5 Month Contract

Work Mode: Hybrid

Summary:

• Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries.
• Submit 50-100 applications per week, varying based on complexity of filings.
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure.
• Document any changes to the filing process within the internal database by relaying information to the company's onboarding and/or research teams.
• Operate efficiently within an internal collaborative team environment.
• Maintain multiple projects at one time.
• Assist workload when a filing team member is on PTO.

Other Duties:

• Perform account audits.
• Assist Operations Team in office during heavy mailing months.

Requirements:

• Education: Minimum Bachelor's degree, or equivalent experience.
• Experience: Minimum 1 year of data entry and/or licensing experience is preferred.

Preferred Skills:

• Exceptional interpersonal skills to communicate with government agencies and colleagues.
• Use of considerable tact and discretion when dealing with sensitive data.
• Ability and desire to work in a fast-paced environment.
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF).
• Excellent attention to detail and high degree of accuracy and consistency.
• Top-of-the-line organization skills in all facets of project workflow.
• Superb time management skills.
• Ability to maintain a customer-centric focus and work ethic at all times.