IT Support Specialist

IT Support Specialist

CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on-premises infrastructure, and end-user support.

The ideal candidate will have hands-on experience troubleshooting technical issues, managing cloud services in a Microsoft Azure Environment, and providing excellent support to all end users.

Key Responsibilities:

• Provide support for end-user issues related to hardware, software, and network systems.
• Manage and support cloud-based platforms and services to include Microsoft Azure and AWS.
• Administer and maintain on-premises systems in a mixed Windows/Linux environment, including Active Directory, file servers, and various network devices.
• Monitor and troubleshoot issues across cloud and on-premises infrastructure, ensuring availability and performance.
• Support identity and access management across multiple environments and locations.
• Respond to and resolve technical support requests in a timely and professional manner.
• Assist with system upgrades, patches, and deployments across cloud and on-prem environments.
• Document processes, configurations, and issue resolutions.
• Collaborate with other IT team members and technical departments on infrastructure projects and initiatives.

Qualifications:

• 3–7 years of experience in IT support, systems administration, or similar roles.
• Experience supporting cloud platforms (preferably Microsoft Azure GCC-High and/or AWS).
• Working knowledge of Windows Server, Active Directory, and basic networking (DNS, DHCP, VPN, firewalls).
• Familiarity with virtualization technologies (VMware) and storage systems.
• Experience with Microsoft 365 administration and user support.
• Proficiency in troubleshooting desktop and mobile operating systems (Windows, Linux).
• Experience working with IT ticketing systems.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong communication and customer service skills.

Preferred (Not Required):

• Experience with scripting or automation.
• Knowledge of security best practices in hybrid environments.

Work Environment:

• Full-time, on-site
• May require occasional after-hours or weekend support for critical systems and maintenance.
• May require occasional travel between corporate facilities

Why CUBRC:

• 401(k) – No Waiting Period. 100% Vested on date of hire
• 3% company contribution in the first year of employment, company contribution increases over time. Employees are not required to contribute to the plan to receive CUBRC's contribution.
• Health Insurance – No Waiting Period – competitive costs.
• Dental, Vision Insurance after 6 months – Employer paid benefit for employees and dependents.
• Life Insurance after 6 months – Employer paid benefit for the employee
• Generous paid time off, unlimited sick time and 9 paid holidays
• Free beverages and stocked beverage refrigerators for employees.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.