CX Systems Strategy & Solutions Lead
American Electric Power Co.
American Electric Power is seeking a strategic IT Consultant Senior to lead Customer Experience Systems strategy and solutions. You will partner with Technology, Contact Center, and operations to shape AI-enabled enhancements, define outcomes, and ensure adoption across Genesys migrations and related digital channels. The role emphasizes portfolio strategy, priority setting, and delivering measurable value through strong leadership, analytics, and product management across multiple business #J-18808-Ljbffr American Electric Power Co.
Vacancy posted 3 days ago
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