Client Service Administrator

Summary Flint Hills Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. <> helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.

Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.

Position summary:

The Client Service Administrator (CSA) position is critical for achieving leverage of the advisor’s time. This position supports daily operations of the practice including responding to client service requests, completing post meeting work, maintaining client information, and other administrative tasks as assigned. The Client Service Administrator reports to and is employed by Flint Hills Group.

This is a 1099 position. Applicants can either go in office to the Manhattan/Council Grove, KS offices or must reside in Central time zone. Compensation is $18-20/hr.

This position has an immediate growth track to obtain KS Life & Health insurance licensing as well as FINRA Securities exams (SIE, 7, 66).

Job Description

Position Roles/Responsibilities/Accountabilities

• Prepare correspondence, reports, and coordinate special projects

• Oversee projects, administration of various programs, and processing functions as needed

• Drive client facing activity in the practice by scheduling meetings with clients

• Update Salesforce with client contact and preference information

• Assist Lead Advisors with preparation and follow up for client meetings

• Attend client meetings and take notes to ensure all follow-up tasks, meeting notes, and next steps are properly documented and actioned on

• Research products, product pricing and contacting carriers for information

• Answer basic questions for clients

• Fill out necessary forms for opening or maintaining accounts and complete applications to the point of signature for advisors to finalize and approve

• Set up and retrieve reports in the portfolio management system

• Other responsibilities as assigned by the Lead Advisor
• Completes other miscellaneous tasks as assigned

Position Qualifications

• Previous financial services experience preferred
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of Flint Hills Group, our products and services, and Thrivent Financial

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility

External/Internal Dependencies

• Must be able to work with all roles of the Flint Hills Group
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Flint Hills Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

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