IT Service Desk Manager - Lead Customer Support & IT Ops
Insight Global
A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment. #J-18808-Ljbffr Insight Global
- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing leadership across key service areas and ensuring SLA compliance in a high-volume federal...Suggested
- Diné Development Corporation is seeking a Program Manager in Washington, DC, responsible for managing the Enterprise IT Service Desk operations. This role ensures compliance with contractual requirements and performance standards while providing strategic oversight for...Suggested
$100k - $140k
The Role As a Technical Account Manager II at Knox, you will own strategic customer relationships for Enterprise customers... ...and operational scalability. ● Support continuous improvement... ...related to customer operations, service delivery, and customer experience...Suggested- ...Washington, D.C. is seeking a Service Desk Manager responsible for... ...desk staff, monitoring IT operations, and providing... ...a strong background in customer service, and the ability to lead a team effectively. This... ...efficiency and high-quality support for all IT services. #J...Suggested
$110k - $130k
...day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the... ...Performing incident trend analysis (Incident Management); making recommendations to the...SuggestedRemote work- ...Senior It Service Delivery Manager Sme Savvee Inc. is seeking a senior IT Service Delivery Manager SME to support our federal client onsite in Ashburn, VA. The ideal candidate will... ...Demonstrating a commitment to quality and customer support. Required education and...Full timeFor contractorsLocal area
$123.1k - $186.3k
...Job Category Customer Success Job... ...at the company leading workforce transformation... ...Success Manager (CSM) is a... ...team, this role supports customers operating... ...for sales and service process... ...supervisors, and ops teams Track... ...within customer IT and business leadership...Work at officeFlexible hours3 days per week$115k - $165k
A leading digital investigative software firm is seeking a Senior Customer Delivery Specialist in Washington, D.C. This role involves leading complex customer onboarding, providing technical support, and mentoring the team. Applicants should have 3-6 years in customer-...- Creative Solutions Services, LLC is hiring a Call Center Supervisor for the NIH Call Center in Bethesda, MD. This role includes overseeing IT support operations, ensuring rapid response for emergencies, and managing the team in a high-stakes healthcare environment. The...
$110k - $130k
...an Information Technology (IT) Service Desk Supervisor in the Washington... ...Supervisor is responsible for managing the day-to-day operations of... ...that all requests for support are handled in a timely and... ...able to provide high‑quality customer service to the firm’s staff...$19 per hour
...for a dedicated team member for day-to-day management duties in Arlington, Virginia. Responsibilities include assisting customers, maintaining parking facilities, and fostering... ...have a high school diploma and customer service experience, as well as a valid driver's license...Hourly pay$19 per hour
...looking for a Parking Operations Assistant in Arlington, Virginia. The role involves aiding in daily parking operations, ensuring customer satisfaction, and maintaining a professional image. Candidates must have a high school diploma or equivalent and strong communication...Hourly pay- ...seeking a Remote Call Center Supervisor to lead a team of representatives. You will be... ...monitoring staff to ensure excellent customer service. The ideal candidate will have strong... ...position offers the opportunity to create a supportive environment for your team while...Remote job
- ...Our Partner is supporting a U.S. Government customer to provide support for onsite incident... ...with the restoration of services. They are seeking a Technical... ...Network (TEN) Lab Manager with experience in Linux... ...solved our clients’ toughest IT challenges with integrity,...Contract workLocal areaImmediate start
$95k - $110k
Global Impact is looking for an IT Manager to oversee their information systems and ensure the security and efficiency of operations. You will manage onboarding, IT infrastructure, and lead disaster recovery efforts while developing comprehensive cybersecurity policies....Full time$125k - $180k
Senior Customer Success Manager - Data / Storage / Cloud (Central or East) Qumulo is redefining how the... ..., Genomics, Oil & Gas, and Financial Services - anywhere real-time access to massive... ...freedom, exceptional customer support, and a true hybrid-cloud architecture....Local areaFlexible hours$105k - $115k
...is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is vital to ensuring... ...that enhance service quality and customer satisfaction. The SDM will work closely...Work at officeFlexible hours- ...Position Summary The Service Desk Manager provides executive... ...Management, and Executive Support functions. This role... ...a high-volume federal IT environment. The Program... ...the ability to lead a program similar in size... ...communication skills acquired via customer service work)....Full timeContract work
- As the IT Manager, you will be responsible for overseeing and managing... ...of technology systems that support business objectives , ensuring... ...decommissioning. Partner with the Managed Service Provider (MSP) to ensure... ...) are met, with a focus on customer satisfaction and timely...Full timeTemporary work
$95k - $110k
Fitzii is searching for an IT Manager to oversee operations in Washington, DC. This full-time, hybrid... ...position involves managing the IT systems supporting Global Impact clients while ensuring security compliance and service-level agreements with partners. The ideal candidate...Full time- ...Technical Support Manager The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical... ...: Oversees technical service operations Leading teams to resolve complex customer issues while optimizing support...Work at office
- ...Service Desk Manager NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer's enterprise IT Service Desk and End User Support Services program. This leadership... ...DC. Responsibilities Lead daily operations of the...For contractorsLocal areaImmediate start
$85k - $100k
...Title : Service Desk Manager Reports to: Director, Information... ...in fostering positive customer interactions through... ...1 and 2 technical support to ensure high-quality... ...standards. Lead efforts for staff onboarding... ...Establish and manage the IT Asset Management...Work at office- Leidos LLC in Alexandria, Virginia is looking for a Senior Customer Engagement Manager to support enterprise data and analytics products. In this role, you'll interface with customers to manage requirements and product strategies while ensuring effective communication...
- Our Partner is supporting a U.S. Government customer to provide support for onsite... ...the restoration of services. They are seeking a... ...Network (TEN) Lab Manager with experience in Linux... ...Serve as a lead Linux Systems Administrator... ...clients’ toughest IT challenges with integrity...Contract workLocal areaImmediate start
- A leading technology firm in Washington, D.C. is seeking an Enterprise Operations Manager to oversee day-to-day service operations and ensure the success of customer support services. The ideal candidate will have ten years of experience in managing a large customer support...
- A technology services company is looking for an experienced Enterprise... .... Responsibilities include managing incident tickets, performing proactive... ...have a minimum of 3 years of IT experience, a bachelor's... ...and an aptitude for excellent customer service. The role offers various...
- RiVidium is seeking a Service Desk Lead to support our planned MODES III team supporting Military Community... ...Policy (MC&FP). This role supports IT, Cybersecurity, and Data Operations -... ...ticketing workflows, knowledge bases, and customer support metrics. Ability to...Contract workShift workNight shift
$112k - $179k
Service Desk Manager Requisition ID: 2026-166747 Position Category: Information Technology... ...Service Desk Manager to lead and oversee enterprise IT support operations within a federal government... ...ensuring the delivery of high‑quality customer service to a large and...Contract workFor contractorsRemote workShift work- ...Technology (OIT). As a Service Desk Manager, the incumbent will... ...monitoring the status of DFC IT operations and... ...problems in response to customer reported incidents/problems... ...and patterns to support customer support requirements... ...and serves as the IT OPS representative in...Full timePart timeWork at officeRemote workRelocation packageFlexible hours
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