IT Service Desk Manager - Lead Customer Support & IT Ops
Insight Global
A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment. #J-18808-Ljbffr Insight Global
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Manager - Lead Customer Support & IT Ops in Washington DC vacancy
- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role involves overseeing high-quality support outcomes and service desk execution aligned with performance requirements. The ideal candidate...Suggested
- NetImpact Strategies is seeking a Service Desk Manager located in Washington, DC.... ...the daily management of an IT Service Desk, ensuring high-... ...successful candidate will lead operations, supervise staff,... ...career advancement and a supportive work environment. #J-18808-...Suggested
$117k
# Temporary IT Helpdesk Project ManagerApply... ...Helpdesk Project Manager onsite at the... ...a full spectrum of services to provide helpdesk... ...video teleconferencing support services that will... ...that will improve customer efficiency.* Guide/... ...of the Tier II Help Desk, as provided in Department...SuggestedContract workTemporary workFor contractorsWork experience placementWork at officeRemote workMonday to Friday- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves serving as the primary... ...government stakeholders and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of...Suggested
- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing leadership across key service areas and ensuring SLA compliance in a high-volume federal...Suggested
- XLA is looking for a Program Manager in Washington, D.C. to lead IT support operations for a federal client. You will be the main point of contact for senior government stakeholders and manage a large service desk for thousands of users across various locations, ensuring...
$100k - $140k
The Role As a Technical Account Manager II at Knox, you will own strategic customer relationships for Enterprise customers... ...and operational scalability. ● Support continuous improvement... ...related to customer operations, service delivery, and customer experience...- ..., we deliver complete IT solutions and bring together... ...and often siloed services - increasing the value... ...operations, end-user support, IT management, software development,... ...About the role IT Service Desk / Knowledge Base... ...design and supportability Lead development and...Temporary work
- ...Limited Company | Contract Onsite - Service Desk Manager Washington, United States |... ...on 06/16/2026 Position Type: IT Managed Services / Service Desk... ...Service Desk Manager to lead a customer-focused Technical Service Desk supporting a large enterprise IT managed services...Contract workRemote work
- Dhaka Technology Limited is looking for a Service Desk Manager in Washington, United States, to lead operations of a customer-focused Technical Service Desk supporting a large enterprise IT environment. The role requires management of IT incidents and service requests,...
$115k - $165k
A leading digital investigative software firm is seeking a Senior Customer Delivery Specialist in Washington, D.C. This role involves leading complex customer onboarding, providing technical support, and mentoring the team. Applicants should have 3-6 years in customer-...- Leidos Inc is seeking an IT Support Manager in Washington, D.C. The role involves leading SEC ISS Customer Service Desk operations, focusing on service quality and operational efficiency. Candidates should have over 10 years of IT support experience and a Bachelor's degree...
- Black Canyon Consulting is looking for a Platform Ops Lead to guide operations support engineers in Bethesda, Maryland. This role is pivotal in addressing... ...degree in STEM, experience in Linux environments, and a customer-focused attitude. Benefits include medical coverage,...Remote job
- Black Canyon Consulting is seeking a Platform Ops Lead to guide operations support engineers within their DevOps and infrastructure team. This role involves working in a technical environment to support application developers and operations. The position is based in Bethesda...Remote jobFlexible hours
$40 - $55 per hour
...seeking a proactive and dynamic Service Desk Manager to lead our hybrid Tier 1/Tier 2... ...a team of four agents that supports approximately 600 users.... ...level of professionalism and customer service. This is a hands‑on... ...user accounts, and other IT support work that borders on...Contract workTemporary workMonday to FridayTEKsystems
Washington DC18 hours ago$95k - $110k
Global Impact is looking for an IT Manager to oversee their information systems and ensure the security and efficiency of operations. You will manage onboarding, IT infrastructure, and lead disaster recovery efforts while developing comprehensive cybersecurity policies....Full time- ModMed is seeking a Vice President of Customer Success Operations and Enablement to drive... ...leadership, digital transformation, and managing internal operations to maximize customer... ...candidate will have robust experience in leading multifaceted teams within SaaS or...
£61.5k - £78.8k per year
...Technical Operation Lead Location:... ...Description A Deputy IT Technical... ...operational excellence, supporting high‑priority... ...Mentorship & Management: Line‑manage or... ...as Technical Ops Lead: Attend... ...Change and Core Services on behalf of the... ..., Jira Service Desk, ServiceNow)...- ...seeking a Remote Call Center Supervisor to lead a team of representatives. You will be... ...monitoring staff to ensure excellent customer service. The ideal candidate will have strong... ...position offers the opportunity to create a supportive environment for your team while...Remote job
$85k - $100k
...TheService Desk Manager plays a crucial role in... ...fostering positive customer interactions through... ...oversees a small Service Desk team, managing... ...1 and 2 technical support to ensure high-... ...organizational standards. Lead efforts for staff... ...and manage the IT Asset Management...Work at officeThe Heritage Foundation
Washington DC2 days ago- ...Service Desk Manager Job Locations: US-DC NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer's enterprise IT Service Desk and End User Support Services program. This... ..., DC. Responsibilities Lead daily operations of the enterprise...For contractorsLocal areaImmediate start
NetImpact Strategies
Washington DC4 days ago - ...Position Summary The Service Desk Manager provides executive... ...Management, and Executive Support functions. This role... ...a high-volume federal IT environment. The Program... ...the ability to lead a program similar in size... ...communication skills acquired via customer service work)....Full timeContract work
Leader Communications
Alexandria, VA1 day ago - As the IT Manager, you will be responsible for overseeing and managing... ...of technology systems that support business objectives , ensuring... ...decommissioning. Partner with the Managed Service Provider (MSP) to ensure... ...) are met, with a focus on customer satisfaction and timely...Full timeTemporary work
- Federal Way Public Schools is seeking a Manager for Client Support Services to lead a customer service team and oversee IT support operations. This position involves managing Tier 1 to Tier 3 support and collaborating closely with the Chief Technology Officer to enhance...
$95k - $110k
Fitzii is searching for an IT Manager to oversee operations in Washington, DC. This full-time, hybrid... ...position involves managing the IT systems supporting Global Impact clients while ensuring security compliance and service-level agreements with partners. The ideal candidate...Full time- ...Technology - Operations & Service Delivery - Support Services - SAP Delivery Manager EY's Technology... ...Managed Services team (Tech Ops) works with some of the... ...digital solutions including custom development and bespoke... ...established by service delivery. Lead and manage cross‑...Summer holidayFlexible hours
- Our Partner is supporting a U.S. Government customer to provide support for onsite... ...the restoration of services. They are seeking a... ...Network (TEN) Lab Manager with experience in Linux... ...Serve as a lead Linux Systems Administrator... ...clients’ toughest IT challenges with integrity...Contract workLocal areaImmediate start
$189.3k - $302.81k
About the role As a Customer Success Executive, you will... ...You will partner with leading System Integrators to... ...overall readiness to support customers through a... ...from a customer success management, technical consulting,... ...support, professional services, marketing, and engineering...Work experience placementRemote workFlexible hours$160k
Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining... ...and systems integrator supporting digital transformation and... ..., we’ve partnered with our customers to solve complex challenges... ...support, incident and request management, knowledge management, and...Contract workTemporary workWork at officeFlexible hours- A technology services company is looking for an experienced Enterprise... .... Responsibilities include managing incident tickets, performing proactive... ...have a minimum of 3 years of IT experience, a bachelor's... ...and an aptitude for excellent customer service. The role offers various...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Manager - Lead Customer Support & IT Ops. Be the first to apply!
Related searches
- it manager remote Washington DC
- IT service manager Washington DC
- information technology business manager Washington DC
- senior it service manager Washington DC
- IT manager Washington DC
- information technology supervisor Washington DC
- it team manager Washington DC
- information technology services manager Washington DC
- senior information technology project manager Washington DC
- it strategy manager Washington DC