IT Service Desk Manager - Lead Customer Support & IT Ops
Insight Global
A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment. #J-18808-Ljbffr Insight Global
- A federal IT services provider in Arlington, VA, is seeking an Operations Manager to oversee day-to-day IT Service Desk operations. The role involves managing Tier I and Tier II teams,... ...service level agreements, and promoting a customer-focused culture. Candidates should...Suggested
- A federal mission services contractor seeks a Service Desk Manager to lead the IT support team in Alexandria, Virginia. The role involves overseeing operations, resolving complex technical issues, and managing a high-performing team. Candidates should have a Bachelor's...SuggestedFor contractors
- Diné Development Corporation is seeking a Program Manager in Washington, DC, responsible for managing the Enterprise IT Service Desk operations. This role ensures compliance with contractual requirements and performance standards while providing strategic oversight for...Suggested
- DecisionPoint Corporation seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Service Desk Operations. This role involves providing leadership across key service areas and ensuring SLA compliance in a high-volume federal...Suggested
- DirectViz Solutions, LLC is looking for a Program Manager in Washington DC. This hybrid position leads IT Service Desk operations to support federal government needs. Responsibilities include contract execution, compliance with SLAs, stakeholder engagement, and team management...SuggestedContract work
$110k - $130k
...day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Supervising the... ...Performing incident trend analysis (Incident Management); making recommendations to the...Remote work$115k - $165k
A leading digital investigative software firm is seeking a Senior Customer Delivery Specialist in Washington, D.C. This role involves leading complex customer onboarding, providing technical support, and mentoring the team. Applicants should have 3-6 years in customer-...$110k - $130k
...an Information Technology (IT) Service Desk Supervisor in the Washington... ...Supervisor is responsible for managing the day-to-day operations of... ...that all requests for support are handled in a timely and... ...able to provide high‑quality customer service to the firm’s staff...$93.93k - $150.28k
...perspectives from our customers, communities and each other... ...As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software... ...expertise in Axon products and services to provide high-level... ...Services Lead Technical Support: Act...Full timeWork experience placementRemote work$19 per hour
...for a dedicated team member for day-to-day management duties in Arlington, Virginia. Responsibilities include assisting customers, maintaining parking facilities, and fostering... ...have a high school diploma and customer service experience, as well as a valid driver's license...Hourly pay$123.1k - $186.3k
...with agents drive customer success... ...at the company leading workforce transformation... ...Success Manager (CSM) is a versatile... ..., this role supports customers operating... ...for sales and service process... ...supervisors, and ops teamsTrack usage... ...within customer IT and business leadership...Work at officeRemote workFlexible hours3 days per week$24.04 - $26.44 per hour
Carr Workplaces is seeking a Community Manager III in Bethesda, Maryland. This role is integral... ...through operational and administrative support. Key responsibilities include managing client onboarding, ensuring high service standards, and resolving client issues. Applicants...Hourly pay- ...Our Partner is supporting a U.S. Government customer to provide support for onsite incident... ...with the restoration of services. They are seeking a Technical... ...Network (TEN) Lab Manager with experience in Linux... ...solved our clients’ toughest IT challenges with integrity,...Contract workLocal areaImmediate start
$105k - $115k
...Service Desk Manager Galapagos Federal Systems, LLC is seeking a motivated... ...Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is... ...enhance service quality and customer satisfaction. The SDM will...Work at officeFlexible hours- ...Position Summary The Service Desk Manager provides executive... ...Management, and Executive Support functions. This role... ...a high-volume federal IT environment. The Program... ...the ability to lead a program similar in size... ...communication skills acquired via customer service work)....Full timeContract work
$24 per hour
...Enginuity in Washington, DC seeks a Sales Operations Specialist (Sponsor Success Manager) to support ad operations. Ideal candidates will possess strong organizational skills, a love for customer service, and a desire to learn about media sales. Responsibilities include...Hourly pay- ...Technical Support Manager The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical... ...: Oversees technical service operations Leading teams to resolve complex customer issues while optimizing support...Work at office
$85k - $100k
...Title : Service Desk Manager Reports to: Director, Information... ...in fostering positive customer interactions through... ...1 and 2 technical support to ensure high-quality... ...standards. Lead efforts for staff onboarding... ...Establish and manage the IT Asset Management...Work at office$112k - $179k
...Position Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a federal government... ...excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user...Contract workFor contractorsRemote workShift work$125k - $180k
Senior Customer Success Manager - Data / Storage / Cloud (Central or East) Qumulo is redefining how the... ..., Genomics, Oil & Gas, and Financial Services - anywhere real-time access to massive... ...freedom, exceptional customer support, and a true hybrid-cloud architecture....Local areaFlexible hours$105.3k - $190.35k
...seeking an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement... ...: Lead and manage Tier 1 Service Desk operations... ...compliance with SLAs, KPPs, and customer support performance... .... Experience leading IT service desk or user support...Local areaImmediate start$119k - $140k
...Job Description The Service Desk Manager oversees the overall operation... ...point of contact for end-user IT support. This role integrates... ...management, quality assurance, and customer service oversight to ensure... ...contractual service levels. Lead recruitment, onboarding,...Contract workWork at officeLocal areaShift work$201k - $272k
...Description The Amazon Web Services Professional... ...Delivery Practice Manager (DPM) to join our ProServe... ...Consultants while supporting AWS enterprise customers through... ...You'll leverage your IT and/or Management Consulting... ...Your experience gained leading teams within the...Flexible hours$75k - $85k
Overview The Service Desk Team Lead will assist managing Service Desk operations in support of our government customer. The Service Desk Team Lead is responsible for assisting in leading... ...repeatable, consistent, and sustainable IT support and processes to the customer team...Temporary work- ...Alexandria, Virginia, seeks an experienced SME Service Desk Analyst (Tier 1) Lead to oversee Tier 1 Service Desk operations. The role includes managing a team of analysts, ensuring compliance... ...will have a Bachelor's degree in IT or related fields with 12-15 years of experience...
- Broughton Group is looking for a skilled Production Manager to oversee live, multi-camera productions in Washington, DC. You will be responsible... ...logistical judgment, and the ability to deliver exceptional service to high-profile clients. Proficiency in facility management...
$98k - $130k
Dcode is hiring a Program Manager in Washington, D.C. to manage high-impact programs for clients in the defense sector. The role requires 5+ years of experience in federal environments, strong skills in agile project management, and excellent communication abilities. Responsibilities...- A leading Managed Service Provider is seeking an experienced IT Project Manager to oversee IT projects, ensuring they remain on schedule and within budget. The ideal candidate will have at least 4 years of project management experience in a Managed Service Provider environment...
- ...IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government... ..., and improving IT services that support large government programs. In this role... ...initiatives to enhance IT service delivery and customer satisfaction. Ensure effective...Permanent employmentLive inLocal areaRemote work
$85k - $110k
...and is a great opportunity to play a key supporting role on some of the biggest races and... ...election cycle. As a Senior Digital Account Manager on the Political Team, you would...... ...that could impact clients. Learn the services of the firm including media relations,...Full timeWork at officeLocal area
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