IT Service Desk Manager - Lead Customer Support & IT Ops
Insight Global
A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle processes, and serving as a Tier 2 escalation resource. The ideal candidate has strong technical skills, team leadership experience, and excels in communication with stakeholders. This position requires the ability to work flexibly in a multi-site environment. #J-18808-Ljbffr Insight Global
- General Dynamics Information Technology (GDIT) seeks a Lead Service Desk Manager to lead the NHLBI IT Service Desk at NIH, overseeing end-user support for about 2,200 staff and a matrix of devices. You will manage client interfaces, drive incident resolution, and supervise...Suggested
$97.39k - $162.32k
...are currently seeking a IT Service Desk Operations Program Manager to join our team in Alexandria... ...providing exceptional customer service in a federal... ...managing call center and supporting staff in a high customer... ...are one of the world's leading AI and digital infrastructure...SuggestedContract workTemporary workFor contractorsFor subcontractorWork at officeRemote workFlexible hours- Alliance Defending Freedom in Lansdowne, VA is seeking a Team Leader to manage the Service Desk and IT Support teams across US and international offices. You will supervise Tier 1-2 staff, drive SLA performance, and move the function toward a strategic IT service. The...Suggested
$131.75k - $178.25k
...Information Technology (IT) Services, IT Service Desk, Research Technologies,... ...Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart,... ...No Responsibilities: Lead and supervise multi-tier...SuggestedTemporary workImmediate startRemote workWork from homeWorldwideFlexible hours- XLA is seeking a Program Manager to lead IT support operations for a large federal client in Washington, D.C. The successful candidate will be... ...day-to-day operations of a Tier 1, 2, and 3 enterprise service desk. Required qualifications include a Bachelor's degree in IT...Suggested
- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves serving as the primary... ...government stakeholders and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of...
- ...please visit us at We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines... ...Essential Duties and Responsibilities: Lead and manage the service desk team to...For contractorsWork experience placementWork at officeLocal areaRemote workFlexible hours
$100k - $125k
...Salary Range: $100,000.00 - $125,000.00 / year Job Overview The Service Desk Manager will lead day‑to‑day delivery for an IT Service Desk supporting scientific and health‑related federal agency customers. This onsite role is responsible for supervising service desk and...Full timeContract workFor contractors- Doyon Limited, Doyon Drilling, Inc is searching for a Helpdesk Manager to lead IT managed services. This role involves managing operations and helpdesk staff while ensuring top-tier customer relations. The position requires strong technical skills and a focus on managing...
$81.35k - $103.5k
...NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System... ...Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently...Full timeTemporary workPart timeWork experience placementImmediate startRemote workWork from homeWorldwideFlexible hours- ABM Industries in Arlington, VA is seeking an organized Office Manager to oversee administrative operations and support parking management activities. You will handle client communications, customer service, revenue reporting, vendor coordination, and financial administrative...Work at office
$123.1k - $273k
...with agents drive customer success... ...at the company leading workforce transformation... ...Success Manager (CSM) is a versatile... ..., this role supports customers operating... ...for sales and service process... ...supervisors, and ops teamsTrack usage... ...within customer IT and business leadership...Full timeWork at officeRemote workFlexible hours3 days per week$150k - $176k
We are looking for a Service Desk Program Manager with experience in the federal space... ...working with high level customers in an onsite capacity. Active... ...delivery performance, supports profit and loss accountability... ...organic growth objectives, leads small project teams, and ensures...Contract work$160k - $190k
...ECS is seeking a Cyber Ops Delivery Lead to work in a hybrid... ...successful execution, customer engagement, and... ...monitoring, vulnerability management, incident response, and... ...programs supporting CISA (CISA).Serving as... ...management initiatives Ensure service levels and SLAs align...Immediate start- BCMC is seeking a TEN Lab Manager to lead first-level Help Desk for the TEN Lab’s systems and accounts in a DoD-focused environment. You will assist... ...respond to requests, and maintain accurate tickets while supporting asset management and lab inventory. You will help...
$115k - $165k
A leading digital investigative software firm is seeking a Senior Customer Delivery Specialist in Washington, D.C. This role involves leading complex customer onboarding, providing technical support, and mentoring the team. Applicants should have 3-6 years in customer-...$142.8k - $193.2k
...satellite broadband services to United States and allied government customers. This position will... ...working on the Product Management Team within ALG with... ...Technical Support Engineering Manager to lead our global government... ...Experience managing IT environments on behalf...Flexible hours$220k - $275k
Director of IT Service Management IT: Service Management Department... ...'s IT end-user support services and The Director... ...direct responsibility to lead the leads a team to... ...centrally (e.g., help desk) and regionally (e.g.,... ...Visual and conference room customer service....Permanent employmentWork at officeRemote workMonday to FridayWeekend work$119k - $140k
Washington, DCComputer World Services - CWS /Full-time /On-... ...Service Desk Manager oversees the overall operation... ...contact for end-user IT support. This role integrates... ...quality assurance, and customer service oversight to ensure... ...service levels.Lead recruitment, onboarding...Full timeContract workWork at officeLocal areaShift work- Veo in Alexandria, VA is seeking a Tech Lead to guide our dockless scooter program, lead... ...daily operations while handling customer service requests with a bias for action. You will... ...leadership, operations, and responsive customer support. #J-18808-Ljbffr Elevate VenturesShift workWeekend workAfternoon shift
- ...responsible for client onboarding, implementation, and ensuring long-term success and adoption. This role requires a leader who can manage multiple client implementations, maintain quality and timelines, and act as the primary owner for client success, satisfaction, and...Remote work
$110.5k - $149.5k
...Service Desk Manager Transform technology into opportunity as... ...Service Desk Manager supporting classified environments... ...with GDIT. A career in IT means connecting and enhancing... ...across multiple customer locations nationwide.... ...environment. Lead, supervise, and support...Full timeTemporary workImmediate startRemote workWorldwideFlexible hours- ...We're seeking an experienced Service Desk Manager to oversee the daily... ...our federal client! You'll lead a team of technicians, monitor... ...Ready for your next step in IT support and leadership? Apply today.... ...Comtech is an award winning, customer-oriented, full-service IT solutions...
- ...seeking a Remote Call Center Supervisor to lead a team of representatives. You will be... ...monitoring staff to ensure excellent customer service. The ideal candidate will have strong... ...position offers the opportunity to create a supportive environment for your team while...Remote job
- Leidos is seeking an IT Specialist Mid in Arlington, VA to support SMIT program efforts. The role involves collaborating with... ...contribute to building IT solutions for Navy IT services, including cybersecurity, network ops, service desk, and data transport, while ensuring...
$184.9k - $250.2k
...is a new function within Amazon Customer Service (CS). We own the end-to-end process... ...This is an Software Development Manager role within the CS DI organization, leading software development for... ...perform data transformations that support real-time use cases, such as real...Full timeImmediate startFlexible hours- ...Omega is seeking a highly skilled Project Manager to provide governance, oversight, and administrative support to ensure the delivery of IT solutions. The role involves managing IT... ...delivering regular status and financial reports. #J-18808-Ljbffr Alpha Omega Services
- BCMC is supporting a U.S. Government customer to provide support for onsite incident... ...the restoration of services. We are seeking a... ...Network (TEN) Lab Manager with experience in customer service and IT support operations to... ...IT support services desk in the customer...Contract workLocal areaImmediate startFlexible hours
- Position Summary The Service Desk Manager provides executive leadership... ..., and Executive Support functions. This role ensures... ...a high-volume federal IT environment. The... ...demonstrated the ability to lead a program similar in... ...skills acquired via customer service work)....Contract work
- A leading technology firm in Washington, D.C. is seeking an Enterprise Operations Manager to oversee day-to-day service operations and ensure the success of customer support services. The ideal candidate will have ten years of experience in managing a large customer support...
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