Client Service Representative - Front Desk

Client Service Representative (CSR) - Front Desk Clerk in Rapid City, SD Are you a friendly, organized, and compassionate person who loves making a positive first impression? Join our team at Interim Healthcare of the Black Hills as our Front Desk Clerk! We’re looking for someone who enjoys a predictable weekday routine and can provide dependable, consistent support to our team - Part-time, Monday–Friday, approximately 20–25 hours per week, with a consistent schedule of around 8:00 am–1:00 pm each day. You’ll be the welcoming face and voice of our agency, helping clients, families, and team members feel supported while keeping our office running smoothly. We’re looking for someone who values teamwork, takes pride in excellence, is hungry for achievement, values both our business and our people, keeps it real through honest and respectful communication, and believes in advocating for quality care. If you’re ready to be part of something special and make a meaningful difference in the lives of those we serve, we’d love to meet you! Our Client Service Representatives enjoy some excellent benefits:

• $17.00-19.00 per hour
• Make a positive impact in the lives of others through the work you do
• Family-oriented culture that promotes work-life balance
• Online training, growth and ability to earn CEUs
• Tuition discounts through Rasmussen university
• PTO & Paid Holidays

As a Client Service Representative, here’s a big-picture view of what you’ll do:

• Operate the switchboard or telephone system to receive incoming calls and provide a professional, helpful first point of contact.
• Assist our team in ensuring compliance with quality and operational standards
• Schedule staff and improve the process of client/patient scheduling for home care services with support from CSR - Scheduler
• Maintain a professional reception area presence and support courteous, organized office communications.
• Welcome visitors, notify the appropriate employee of visitor arrivals, and forward drop-off information to the appropriate person.
• Assist with administrative and clerical tasks as directed by supervisor or designee.

A few must-haves for Client Service Representatives:

• Preferred 1-2 years of experience in healthcare or a related industry
• Understanding of state and federal home care standards and regulations
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency

Why Work for Interim HealthCare? Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do. Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.