Oracle Application Engineer

Oracle Application Engineer

Randstad is working with a retail firm that is looking to hire a remote contract Oracle Application Engineer to join the Infrastructure & Operations – Application Hosting Services team. As a member of the Oracle application engineering team, you will develop strong and meaningful relationships throughout the Stores and Selling Product ART and Client IT Shared Services. This role will support production and go live activities for Oracle Xstore POS implementations. This person will be responsible for implementing, adhering to, and advocating for ITIL best practices regards to stores and selling systems. This person should be available to work during the off hour shifts to support the stores.

Responsibilities:

• Xstore Oracle Application support engineer role focuses on operations support, code deployments and rollout issues to ensure consistent delivery of IT services to our business stakeholders
• This support role is responsible for the Oracle XStore POS support that spans entire client
• This engineer will manage upgrades, patches, and support issues as they occur
• This engineer will act as a SME supporting L3 and L2 teams
• Willing to support and be on the off hours shifts
• This is a highly visible to the business and hands on role
• Daily tasks include analyzing diagnostics using Splunk monitoring tool, troubleshooting, addressing Xstore POS software problems during outages and making sure that all the critical Xstore POS technology components are recovered in time and provide technical support to businesses teams
• As well as plan for problematic situations and create procedures to restore systems and their functionality
• This engineer should have sound understanding on Xenvironment and EFTLInk
• Candidate should have good understanding of Xstore architecture including Lead-Non lead
• Good understanding of Xstore Office suite
• Good understanding about EOD process and as well store opening process for Xstore POS
• Responsible for coding systems or updating programs by altering code strings (mainly Java) if necessary
• Should have high level understanding on client platform footprint that includes Oracle technology products, Exadata, VMware – Linux vm’s, HyperV and windows 10
• Manage day to day activities such as incidents, problem tickets and change management
• Escalate the incidents to leads if you see that issue is not getting attention
• Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways
• Partner with our third-party support vendor to ensure system stability
• Manage the upgrade process to newest version of the software
• Provide customer service to internal and external guests to ensure consistent experience
• Documenting any new issues as the SOP’s for the support teams
• Escalate issues in line with company processes to ensure customer demands are met

Qualifications:

• Bachelor's Degree
• 8+ years of IT experience implementing different Oracle products (required)
• 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item)
• 5+ of experience on Oracle Weblogic server (required)
• Solid understanding about Oracle Database 12c/19c/21c (required)
• 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus)
• 2+ years of experience using enterprise software development (preferably Java) (plus)
• Java software design and/or development (plus)
• Functional and technical knowledge of Xstore suite version V17 to V21
• Hands-on experience in planning, testing, and executing upgrades and patches
• Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
• Communication skills - Must be able to effectively convey technical information to diverse audiences
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language
• Ability to explain technical concepts to inexperienced users

Required Skills: Oracle Applications Additional Skills: CRM / ERP