Operations Lead

Job Category Administrative Employee Type Full-Time Oversee daily site operations, including patient flow and resource allocation to maintain efficiency and minimize patient wait times. Support exam capacity optimization by coordinating postponed exams, patient outreach, reschedules, no-shows, and pre-order workflows to help identify and fill open appointment slots. Ensure compliance with documentation, ABN requirements, TOS workflows, patient record accuracy in accordance with privacy, confidentiality, and regulatory standards. Ensure compliance with policies, procedures, including adherence to HIPAA. Maintain facility readiness by monitoring cleanliness, safety compliance, supply inventory, and completion of required cleanliness and safety logs. Provide functional leadership and guidance to front office staff, including workflow support, coaching, issue resolution, and escalation to management as appropriate. Identify operational issues and trends, recommend process improvements, and support implementation under manager direction. High school diploma or equivalent required ~ Associate’s or bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or related field preferred ~3+ years of experience in radiology, imaging, or healthcare operations including hands‑on experience with radiology scheduling, front office operations, and multi‑modality workflows ~ Working knowledge of patient access, exam scheduling, TOS processes, and basic cash-handling controls Ability to manage schedules, patient access, and modality utilization effectively Detail-oriented with strong compliance, documentation, and follow-through skills Ability to manage multiple priorities and resolve issues in a fast-paced environment Frequent travel within assigned regions to support sales teams and training initiatives Combination of field-based and office/remote work