Call Center Representative

Job Description

Job Description

Precision Orthopedics & Sports Medicine

Call Center Representative - Full-time

Monday-Friday 8am-4:30pm - Fulton, Maryland

About the Company :

Founded in 2012, Precision Orthopedics & Sports Medicine is a private practice group of board-certified and fellowship-trained orthopedic surgeons who focus on individualized care of their patients. We have 18 locations in the DMV area and meet the orthopedic needs of our patients with prompt appointments and caring staff. Specialized physicians delivering personalized orthopedic care.

Comprehensive care that’s conveniently located close to home. With locations spread across Maryland, Virginia, and D.C., Precision Orthopedics & Sports Medicine offers our premier services to residents throughout the DMV area. You won’t have to go far to get the quality orthopedic care you need. We also partner with leading local hospitals to ensure coordinated care delivery for treatments that may require surgery or physical therapy.

About the Call Center Representative Role:

We are seeking a reliable, detailed-oriented Call Center Representative to serve as the vital link between our patients and medical offices. In this role, you will facilitate optimal patient access, maximize data accuracy for scheduling, and deliver exceptional, patient-focused service that builds a lasting positive impression of our organization.

Responsibilities :

• Answer all incoming telephone calls promptly in a polite, professional manner.
• Answer inbound calls and make outbound calls to assist customers with questions, concerns, and service needs.
• Accurately obtain and enter patient demographic and insurance details into our database and verified.
• Manage the schedule and the accuracy of appointments assigned per provider.
• Coordinate patient appointments and provide thorough instructions on what to bring and expect.
• Direct new patients on how to use our digital intake system prior to their arrival.
• Clearly communicate and remind callers of our cancellation and no-show policies.
• Answer general questions, offer resources, and prioritize patient-focused care.
• Calmly support all patients and work toward effective resolutions.
• Complete other job-related administrative duties as assigned.
• Adhere to company-wide policy and procedures.

• At least 1 year of customer service experience working within a clinical environment.
• High School Diploma or GED required; Associate degree or relevant healthcare certification preferred.
• Trustworthy professional with a proven track record of handling sensitive HIPAA-protected information.
• Comfortable using the Microsoft Office Suite and learning internal database networks.
• Ability to speak, read, and write fluently in English
• English and Spanish bilingual skills preferred
• Exceptional organizational skills with a laser-focus on accurate data entry

Employee Benefit Overview:

• Vacation time & Sick time

• 9 paid major holidays

• CareFirst medical coverage

• Dental and Vision coverage

• Voluntary Life and Short-term Disability coverage

• Tuition assistance for continued education

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• 401k Retirement Plan

• Mileage Reimbursement

EOE