Member Concierge/Receptionist

Job Description

Job Description

RECEPTIONIST:

• Proficiency in communication, customer service, and sales skills are the main requirements for this position.
• Additional requirements for the position includes basic math, cash handling, phone, and computer skills.
• The ideal applicant must be outgoing, cheerful, engaging, energetic, resourceful, industrious, and imaginative.

Reports to: Owner, Shop Manager, or Assistant Shop Manager.

• Option to enroll in 401(k).
• Fun working environment.
• Eligible to earn commission on membership sales and products.

Overview: Receptionists' responsibilities include:  

• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the payment & membership options that best meet their needs.
• Assisting Owner, Shop Manager, and/or Assistant Manager as needed.

Qualifications:

• Sales experience is mandatory.
• Reliability is mandatory.
• Previous sales and customer service experience required.
• Ability to work in a dynamic shop environment.
• Strong phone and computer skills.
• Ability to prioritize and multitask.
• Strong leadership qualities; motivated and respectful.
• Well-developed interpersonal skills to communicate effectively with peers, supervisors and clients.
• Strong ability to multitask.
• Salon/Barbershop experience is a plus.

Essential Functions:

• Ability to understand and explain how Hammer & Nails memberships work to our guests.
• Scheduling appointments for our guests.
• Providing our guests with a tour of the location, including serving complimentary beverages to our guests.
• Cleaning duties which include: washing towels, sweeping and taking out trash, etc.
• Selling memberships.
• Providing an exceptional experience to every Hammer & Nails guest.
• Provide exceptional customer service.
• Understand the needs of customers; handle and resolve customer service issues.
• Provide the client with a clear understanding of the shop policies and pricing.
• Upsell services and retail products to meet the customers needs.
• Establish and maintain a positive working relationship with shop personnel.
• Provide shop tours as necessary or requested.
• Complete administrative, sales and required other tasks.
• Greet clients and check in members/guests.
• Promote and sell memberships and retail products.
• Answering telephones.
• Setting and confirming appointments.
• Ensure opening and closing procedures are adhered to Account for all money daily.
• Organizing and maintaining Shop Cleanliness.
• General administrative and clerical support.