Account Manager, Personal Lines

About Hub In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected‑through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. The Opportunity The Account Manager manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Managers are responsible to follow our best practices and broker standards. Duties & Responsibilities Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client where applicable and invoicing. Review quote documents to ensure all insurance requirements are included in quote proposal. Manage client relationship ensuring satisfaction. Manage and delegate work as needed to Assistant Account Managers to ensure their progress and workload is appropriate. Manage relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters. Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders. Responsible to set up and maintain electronic records. Use best practices and internal broker standards for service and maintenance of client files and information. Training and collaboration with team members to share and educate on coverage, exposures and client knowledge. Other duties as assigned. Qualifications High School or equivalent. P & C Insurance Producer License Required. Two or more years insurance brokerage or property casualty insurance experience in account management role preferred. Knowledge / Skills / Abilities Exceptional customer service skills. Strong reading comprehension and analysis skills. Strong data entry skills. Strong written and oral communication skills. Strong organization and follow up skills. Ability to effectively work in a team environment. Proficient in Word, Excel, Outlook, and internet utilization. Applied EPIC Agency Management System experience preferred but not required. Working Conditions And Physical Demands The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands, fingers, and talk or hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision on computer monitor. Benefits HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. Equal Employment Opportunity HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at E-Verify Program E-Verify Program applies. #J-18808-Ljbffr HUB International