Director of Campus Operations, Alpha - $200,000/year USD

You tour a facility and immediately spot what's wrong - the ceiling tile that should have been logged, the HVAC unit making noise for days, the landscaping contractor who completed half the scope but submitted a full invoice. You don't wait for complaints. You resolve issues before they're noticed. That awareness defines this role. 2 Hour Learning runs premium K-12 schools where families expect an environment that is safe, reliable, and inspection-ready every day - not just when visitors arrive. You'll maintain that standard throughout the Northeast: based primarily in Manhattan, with recurring travel to campuses in CT, MA, and PA. Your work determines whether a school feels premium or quietly deteriorates between leadership check-ins. Year one focuses on establishing standards and vendor accountability - defining what 'ready' means, building the inspection rhythm, removing underperforming vendors, and bringing Campus Coordinators and Site Specialists into a consistent operational cadence. As the region grows and your systems mature, the role evolves into regional operational leadership: you become the expert the organization turns to when launching a new campus, managing a crisis, or revising a standard. This is a boots-on-the-ground role. If you prefer remote oversight from reports and dashboards, this isn't the position. If you want direct responsibility for ensuring 25+ campuses maintain a premium standard daily - with the authority to deliver it - continue reading. What You Will Be Doing Performing scheduled physical inspections across Northeast campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and inspection-readiness - and ensuring findings translate into verified corrections Responding to facilities problems and emergencies, orchestrating vendor response, and closing tickets only after confirming resolution (urgent within 24 hours, standard within 1 week) Overseeing local vendor execution against SLAs, removing vendors who repeatedly fail, renegotiating contracts, and conducting direct accountability discussions on quality and cost Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists to ensure consistent execution of routines across all campuses, not ad-hoc problem solving Managing major campus improvement projects (HVAC replacement, interior updates, landscaping, AV/networking) on time and on budget, minimizing student disruption Building enterprise standards and AI-powered procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized vendor sourcing) to ensure uniformity across campus launches and ongoing operations Delivering concise weekly written reports on regional quality metrics, vendor accountability, escalated issues, and capital expenditure tracking What You Won’t Be Doing Operating remotely from dashboards - this position demands consistent on-site presence at Manhattan and 20-40% travel across regional campuses (CT, MA, PA) Architecting new campuses or managing new construction projects - capital expansion belongs to a separate function Developing enterprise procurement policy without field validation - your standards emerge from direct site observation Working with clear reporting structures and direct authority over all contributors - you'll create accountability through documentation, written follow-through, and insistence on concrete vendor commitments Treating 'inspection-ready only during executive visits' as acceptable - repeating problems are diagnosed at the root, not just re-ticketed Defaulting to reactive crisis management - the inspection schedule and predictive maintenance systems enable you to identify problems before they generate complaints Director Of Campus Operations Key Responsibilities Maintain every Northeast region campus as safe, premium, and inspection-ready every day. Basic Requirements Located in New York City or commuting distance, able to work primarily from the Manhattan campus with 20-40% regional travel Legal authorization to work in the United States without requiring visa sponsorship 5+ years managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations Documented success managing vendor-led services for quality, cost, and SLA performance across multiple sites Hands-on experience addressing urgent facilities challenges (safety, HVAC, security, cleanliness) with measurable impact on customer experience Consistent written operational discipline: issue tracking, escalation documentation, vendor correspondence, weekly regional quality summaries Active use of modern operations platforms (ticketing systems, IoT/predictive maintenance, AI-supported procurement or planning) Nice-to-have Requirements Regional operations leadership in premium hospitality, luxury retail, private K-12 schools, or healthcare networks serving demanding customers Experience building or rehabilitating a regional operations framework where the previous approach relied on individual effort instead of documented standards History of terminating underperforming vendors and developing a reliable local vendor network Experience overseeing capital improvement projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities Experience operating in an AI-enabled environment where automation handles repetitive tasks so people concentrate on decision-making About Alpha Join the team building school around student growth Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It's for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. #J-18808-Ljbffr Crossover