LTSS Service Care Manager

Title: LTSS Service Care Manager
Duration: 12 Months - Temp to hire position
Location: Candidates must reside within the state of Florida -Areas: 33174, 33134, 33155, 33172, 33165, View phone number on click.appcast.io Spanish speaking HIGHLY preferred

Responsibilities:
Team has anywhere from home and community caseload (home and community based & nursing home)

• Working with members in a face-to-face environment
• Home 60 members
• Mixed would be 60-70 members
• The numbers may fluctuate based on business needs
• This role is remote but also requires field work - while allows for a self-made independent role.
• They can build and schedule their meetings throughout the week
• Remote Training - 30 days
  Involves field-based training where the case managers will get to shadow on their last week (week 5) - hands on experience
• 8-5 Mon-Fri; Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license.
• Managing a case load for healthcare members with long-term care needs.
• Geriatric long-term care
• Member assessments and notes.
• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.
• Monitor delivery of services and follow-up with members, caregivers, or provider s through in-person visits and telephonic contact
• Authorize and coordinate referral for services.
• Ensure provider services are delivered without gaps and identify functional deficiencies in care plans.
• Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!
• Assist members with filing and resolving complaints and appeals.

Candidate Requirements Education/Certification Required: Requires a Bachelor's degree and 2 - 4 years of related experience
Preferred: n/a Licensure Required: n/a Preferred: n/a

• Years of experience required
• Disqualifiers
• Best vs. average
• Performance indicators

Must have:
Case management (2 years)
Strong Microsoft skills


Nice to have
Bi-lingual or Tri-lingual would be great but must be able to communicate (verbal and written) in English as well. The members will have intakes in English, but should there be any language barriers that is why the team is seeking someone Bi-Lingual.

• Previous LTC or Hospice experience
• Bilingual - Spanish preferred with strong English skills
• Hialeah to North Miami - preferred. Also 33133, 33130, 33129, 33147

Previous interview feedback from HM on a general level:

1. candidates are lacking in answering questions from the team during the interview
2. Even though the team is seeking bi-lingual candidates - they are noticing that if English is not their first language, they may not be understanding the ask / question
3. The team needs to ensure the CW can provide adequate and sufficient feedback

Assessments to members will be completed in English - but with that they are looking to ensure comprehension


Best vs. average:
Someone with great time management and great communication and written skills to the hiring manager it is very important for this person to be a team player


Someone who is adaptable to change


Training is completed virtually and not everyone is a virtual learner - this person should know and be comfortable with that

• Top 3 must-have hard skills
• Level of experience with each
• Stack-ranked by importance
• Candidate Review & Selection

1 targeted case management is a good background to have 2 Case management is a great background to have 3 Strong Microsoft skills Position is offered by a no fee agency.

Required

Preferred

Job Industries

• Other