Patient Coordinator

Job Description

Job Description

About Edina Plastic Surgery

At Edina Plastic Surgery, we exist to transform lives by elevating confidence in our patients. Every consultation, every call, and every visit is an opportunity to help someone feel more empowered, more comfortable in their skin, and more aligned with the best version of themselves. This purpose fuels everything we do—from the care we provide to the culture we create. When you join our team, you’re not just answering phones or scheduling appointments. You’re part of something bigger: helping people reclaim their confidence and rediscover joy in how they see themselves. That mission is the heart of who we are—and we carry it into every patient interaction, every single day.

At United Aesthetics Alliance (UAA) , we are dedicated to empowering our medical professionals and staff at leading plastic surgery practices and med spas nationwide. We believe that when people feel confident in their own skin, they’re free to live with purpose. As a rapidly growing medical aesthetics company, we are building a best-in-class portfolio through exceptional partnerships, innovative services, and a culture rooted in excellence.

About the Role

Are you passionate about delivering exceptional patient care and creating a positive first impression? Edina Plastic Surgery is looking for a friendly, organized, and professional Patient Coordinator to join our team in Edina, MN.

What You’ll Do

• Be the welcoming face and voice of the practice—greet patients in person, over the phone, via text, and through email
• Schedule consultations, procedures, and follow-ups accurately and efficiently
• Communicate with patients regarding procedures, pricing, and expectations
• Maintain and update patient records in our EMR system (Nextech)
• Guide patients through new patient paperwork and intake processes
• Ensure strict compliance with HIPAA and patient privacy standards
• Provide thoughtful and timely follow-up to patient questions or concerns
• Collaborate with surgeons, providers, and staff to ensure exceptional service and support throughout the patient journey

Qualifications:

• College degree preferred but not required
• 3–5 years of experience in healthcare, customer service, or a related field
• Experience in a plastic surgery, cosmetic dermatology, or aesthetic medical setting is highly preferred
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Proficient in Microsoft Office and comfortable learning new software (experience with Nextech EMR is a plus)
• Exceptional communication skills—written, verbal, and interpersonal
• Professional, polished, and patient-centered demeanor

You’ll Thrive in This Role If You Are...

• Patient-focused – You genuinely care about helping others and go the extra mile to ensure a positive experience
• Tech-savvy – You’re comfortable using modern communication tools, scheduling systems, and EMRs
• Detail-oriented – You keep things organized, accurate, and on time
• Team-oriented – You enjoy collaborating and contributing to a positive, supportive work environment
• Adaptable – You stay calm under pressure and can adjust quickly to shifting priorities

Why Work with Us?

At Edina Plastic Surgery, you’ll be part of a team that shows up every day with purpose and heart. We don’t just work here, we believe in what we do. You’ll be surrounded by people who care deeply about the patient experience and about each other. Our clinic is known for delivering exceptional results in a setting that feels warm, welcoming, and professional.

We also believe in taking care of our team:

• Generous paid time off starting at 3 weeks per year, increasing to 4 weeks after 6 years, and 5 weeks after 10 years of service
• Paid holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and your birthday

We celebrate confidence. We support growth. And we’re here to make a difference—for our patients and for each other.

Job Type: Full-time, onsite

Compensation: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 9 Paid Holidays