Warehouse Trainer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Warehouse Trainer plays a critical role in ensuring the timely and ongoing training of newly onboarded associates as well as re-training and cross-training of current warehouse associates to ensure they understand warehouse operations, safety regulations, and the use of material handling equipment. This position will be responsible for developing, delivering, and maintaining effective training programs for our warehouse staff. This role will ensure that all employees are proficient and fully trained in the area in which they are working. Areas of training include but are not limited to: Picking, Receiving, Return to Vendor (RTV), Packaging, Shipping as well as training that strengthens adherence to safety standards and bolsters our warehouse management system knowledge. The Warehouse Trainer will play a crucial role in facilitating cross-functional training, improving productivity, accuracy, and safety within our warehouse operations.

Responsibilities:

Training Development & Delivery:

• Develop and deliver comprehensive training for new and existing warehouse employees on receiving, shipping, packaging, picking, and inventory management procedures.

• Train new employees utilizing standard operating procedures (SOPs) to ensure deep understanding of our process quality expectations

• Maintain and provide updates to Dozuki Documents

• Identify need and help facilitate creation of new Dozuki Documents

• Create and manage an employee training matrix which tracks training levels on: Warehouse work instructions, Dozuki documents, one-point lessons, etc.

• Create standard work for areas of the warehouse on which associates are trained to

• Create engaging training materials, including presentations, manuals, job aids, and hands-on exercises

• Conduct classroom training, on-the-job training, and refresher courses

• Adapt training methods to accommodate different learning styles and skill levels

• Utilize various training techniques, including demonstrations, simulations, and role-playing

• Monitor employee performance and provide feedback while escalating opportunities to Management

• Assist in implementation of 5S, training, and daily audits

Process Improvement & Standardization:

• Analyze current warehouse processes and identify areas for improvement

• Assist in developing and maintaining standard operating procedures (SOPs) for receiving, packaging, shipping, and picking activities.

• Ensure all employees are trained on and adhering to established SOPs and work Instructions

• Assist with troubleshooting and root cause identification for receiving, picking, packaging, and shipping errors

Safety & Compliance

• Assist forklift train-the-trainers in identifying additional needed safety training, including forklift operation, safe lifting techniques, and hazard awareness

• Ensure compliance with all safety regulations and company policies

• Monitor employee performance and provide feedback on safety practices

WMS & Technology Proficiency

• Train employees in the effective use of our work management software (WMS) (Signal)

• Train employees on proper techniques for logging into laptops, Microsoft Office, Microsoft Teams, Jira, and utilizing RF scanners

• Provide support and troubleshooting assistance for WMS-related issues

• Help maintain training related warehousing records

Performance Monitoring & Evaluation

• Assess the effectiveness of training programs through performance evaluations and feedback

• Track and report on employee training progress and performance metrics

• Identify training gaps and develop strategies to address them

• Maintain training records

Collaboration & Communication

• Assist Warehouse Coordinator in expediting communications

• Train associates on use of Microsoft Teams, Outlook, Jira and any other communication-related tools

• Collaborate with warehouse management and other departments to identify training needs

• Communicate effectively with employees at all levels

• Provide feedback to management on employee performance and training effectiveness

• Analyze and solve problems or assist other team members in finding solutions

• Collaborate with other departments, such as account coordinators and production staff, to ensure smooth operations

• Communicate with departmental stakeholders on vendor issues, material or picking delays, carrier or packaging issues, and inventory discrepancies

Qualifications

• High school diploma and 2-3 years of experience in a warehouse receiving, picking, packaging, shipping environment

• Proven track record and ability to manage daily receiving, picking packaging, and/or shipping records

• Ability to resolve conflicts, meet deadlines, manage production activities and effectively multi-task in a fast-paced environment

• Ability to read and write English, follow verbal instructions, and use simple math

• Excellent organizational skills and attention to detail

• Experience with warehouse management systems (WMS)

• Strong communication, interpersonal, and problem-solving skills

• Microsoft Office experience

• Ability to work independently and as part of a team

• Excellent written communication skills

Preferred Qualifications

• Associate's degree

• Proficiency in warehouse management principles and best practices

• Microsoft Teams and Jira experience preferred

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.

• Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.

• Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.

• Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:

• Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.

• Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.

• Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.

• Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.

• Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• Maintain a clean, organized, and well-maintained warehouse environment.

• Exhibit and maintain strong attention to detail and the ability to follow step-by-step instructions.

• Ability to adjust and follow instructions in a fast-paced environment.

• Perform additional tasks as assigned by Supervisors and Manager

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at View email address on click.appcast.io. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.