Wood Department Manager

Pay Range: $23.00 - $41.00 Purpose Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. Major Responsibilities Customer Service: Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services; engage customers and provide a quality shopping experience; ensure associates provide quality customer service. Merchandising: Strategically merchandize and utilize company guidelines to outline merchandising practices; ensure store presentation standards are achieved and maintained. Safety & Security: Guarantee safety and security of customers and employees by following established loss‑prevention and risk‑management guidelines and procedures. Customer Service Focus: Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers. Administrative: Conduct weekly competitive shops; communicate pricing and/or inventory issues to the senior team; analyze and work all business reports to be in the best merchandising, in‑stock and pricing position. Reports include Profit & Loss statements, Category Performance Report (CPR), Business Analysis Tool Report (BAT), Store Purchase Order Analysis Report (STPOA), and Store Price Change Report (STPRC). Inventory Management: Utilize computer and point‑of‑sale systems to maintain accurate inventory, cycle counts, and profit‑and‑loss management, including shipping and receiving of inventory. Brand Standards: Ensure brand standards and operating standards meet or exceed expectations to support brand consistency and interface with corporate headquarters employees. Supervisory: Ensure maximum scheduling coverage during peak traffic periods; review and assess the performance of associates on a timely basis; train, develop, supervise and define workload of store associates; monitor associate retention and career development; communicate improvement efforts to the Chief Executive Merchant; address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling; ensure compliance to scheduling, hiring, payroll, and business planning processes. Store Operations: Assist the Chief Executive Merchant in handling store‑level human resources or loss‑prevention issues as necessary; be available to open and/or close the store in an effective manner. Minimum Eligibility Requirements Three to five years of retail management experience and proven ability to direct operations. Ability to perform in a high volume, highly complex location. Initiative and self‑starter mindset. Proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal, and analytical skills. Independent discretion and judgment in managing a fast‑paced environment with a sense of urgency. Ability to increase the company’s overall market share. Excellent customer service skills and ability to work well under pressure. Working Conditions While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements: Ability to exert 30–60 pounds of force occasionally, and/or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects; frequent use of hands and fingers; required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl. Store Hours Monday – Friday 7:00AM – 8:00PM Saturday 8:00AM – 7:00PM Sunday 10:00AM – 6:00PM Benefits & Rewards Bonus opportunities & career advancement at every level. 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off that starts on Day1. Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. #J-18808-Ljbffr Floor & Decor Holdings Inc.