Service Booker

General Expectations Devote himself/herself to insuring satisfaction to customers. Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend Company Meetings As Required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Establish a formal policy for the dealership in regards to warranty/goodwill administration, develop a budget and utilize it consistantly. Make sure that all qualified warranty claims are submitted promptly and appropriately. Conduct trainings for dealership staff on warranty definitions, procedures and policies. Stay current on warranty policies and procedures. Act as contact between the dealership and manufacturer with respect to all concerns related to warranty. Act as a contact for customers to make sure they are knowledgeable about warranty policies. Make sure all customer concerns and issues are responded to quickly and appropriately Ensure customer satisfaction by managing and/or supervising the entire warranty claims process from initial customer contact to claim reconciliation and customer satisfaction according to guidelines of the appropriate warranty policy. This process includes decision making for claim eligibility. Education High school diploma or the equivalent. Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking infrequently Bending, twisting and/or stooping infrequently Kneeling and/or Squatting infrequently Lifting 25 lbs to 50 lbs Reaching and/or lifting overhead infrequently Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands infrequently Pushing and Pulling infrequently #J-18808-Ljbffr Total Media Solutions