Technical Resolution Supervisor

Guiding and developing a team of Technical Resolution Specialists, the full-time salaried Technical Resolution Supervisor will deliver exceptional customer experiences through coaching, training, and hands-on support in a 100% remote environment. Key responsibilities Provides weekly coaching and 1:1 meetings to enhance team performance and engagement Oversees the implementation of training procedures and ensures compliance with policies and regulatory guidelines Analyzes performance data to identify trends and opportunities for team improvement Required qualifications High school diploma or equivalent; associate's degree or higher preferred Minimum of three years of experience in customer service or technical support, with at least one year in a supervisory role Demonstrated ability to coach and develop team members to achieve performance goals Strong interpersonal skills and a proven ability to work collaboratively in a team-oriented environment Proficiency in Microsoft Office Suite and communication tools for virtual teams Virtual Vocations Inc