Service Advisor

Service Advisor Position at Wilde Honda

Wilde Honda is hiring for a Service Advisor position. The pay will be discussed during in-person interviews. The role requires open availability to support dealership operations and customer demand, including evenings, weekends, and holidays. The Service Advisor reports to the Service Manager and will be onsite in Waukesha, Wisconsin.

Why Join Our Team?

Join an award-winning dealership where teamwork, customer service, and career growth come together. Wilde East Towne Honda was named the 2025 Wisconsin Honda Dealer of the Year and received a Cars.com Customer Satisfaction Award. Our team is known for being friendly, knowledgeable, professional, and easy to work with. Customer reviews consistently highlight employees, a low-pressure experience, and a genuine commitment to taking care of customers. As part of Lithia & Driveway, you'll have access to ongoing training, career development, and opportunities to grow with a high-volume dealership supported by strong Sales, Service, and Parts teams. We're also proud to support our local community through charitable partnerships and employee involvement.

What You'll Do

• Provide professional customer service by answering incoming calls, greeting service customers, and following established ITC and Initial Customer Contact (ICC) processes.
• Identify and confirm customer concerns, assess service needs, and recommend appropriate repairs and maintenance.
• Conduct vehicle walk-arounds to identify customer concerns and additional service needs.
• Clearly explain recommended services, repair costs, estimates, and expected completion times to customers.
• Create accurate repair orders using the ADP system and ensure service needs are clearly documented.
• Offer multi-point inspections, review inspection findings and recommended services, and obtain customer authorization before additional work is performed.
• Prepare accurate service estimates and support upfront pricing commitments while communicating changes to service needs or costs.
• Dispatch repair orders to technicians according to department procedures and communicate with technicians to ensure accurate understanding of required and completed services.
• Follow the Interim Customer Contact (ICC2) process by providing timely updates throughout the repair and service process.
• Follow the Customer Delivery (CD) and Sales-to-Service processes to provide a seamless experience from vehicle drop-off through completion.
• Accurately process customer payments, including cash and credit transactions, for completed services.
• Deliver completed vehicles promptly and professionally while reviewing completed services and ensuring customer expectations are met.

What You'll Bring

• 1+ years of experience in automotive service advising, dealership service, automotive repair, or a related customer-facing role.
• Knowledge of automotive service, repair processes, maintenance recommendations, and vehicle systems.
• 1+ years of experience with repair orders, service estimates, multi-point inspections, and customer authorization.
• Comfortable using dealership technology and computer systems, including repair order and service management systems.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.