Supervisor/Traffic Analyst - Grade 10 - $60,923.20 ~ $85,300.80 ~ $109,657.60

Supervisor/Traffic Analyst - Grade 10

Provides a variety of operational functions to direct and monitor personnel to maintain safe and efficient transportation of patrons during normal and abnormal conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Major Responsibilities and Duties

1. Monitors the performance of trains and Train Operators via radio transmissions, phone conversations and direct observations. Observes and monitors Train Operators reporting for work to determine the fitness for work. Oversees the activities of Train Operators to ensure train movements in a safe and efficient manner.

2. Creates PATCO train schedules and timetables by analyzing passenger statistics and trends to properly transport passengers efficiently

3. Assigns on a daily and weekly basis Train Operators on the Extra Board, ensuring all scheduled work assignments are filled including personal holidays, vacation days and sick days.

4. In conjunction with the Dispatcher, jointly controls the distribution of electrical power provided by Lindenwold Substation to all rolling stock and PATCO facilities within Lindenwold Terminal Building and yard limits.

5. Ensures compliance with Operating Rules, Bulletins, Notices, Procedures and Special Operating Instructions governing the safe and efficient operation of PATCO trains.

6. Creates and maintains manpower requirements per Departmental guidelines and the Teamsters' Union Agreement.

7. Documents and disseminates information relating to failures of car and wayside equipment and incidents to the appropriate departments.

8. Documents and disseminates information relating to Train Operator Rule adherence, Safety Observation, Operating Checks and Rules Checks as prescribed by departmental procedures.

9. Assists in maintaining a safe and secure work environment by participating in required training recognizes and reports hazards, suspicious activities while using all required personal protective equipment.

10. Responsible for all paperwork pertaining to Train Operators on a daily basis.

11. Responds to problem situations for stabilization, becomes the liaison between the Dispatcher and emergency response agencies (internal/external) and aids in the subsequent restoration of normal service.

12. Checks, monitors and verifies the movements on or about PATCO's tracks, including high speed trains, patrons and employees, assuring the safe and efficient transportation of patrons during normal and abnormal conditions.

13. Checks and verifies that personnel from other departments and/or outside agencies working in or about PATCO's right-of-way are doing so in accordance with PATCO's Rules and Regulations.

14. Makes necessary recommendations to adjust scheduled capacity requirements during scheduled/unscheduled interruptions, so as to inconvenience the smallest number of PATCO patrons.

15. Operates a monthly trip in Revenue Service as well as operating a train in emergency situations.

16. Schedules a roster of over 50 Train Operators for normal work assignments, holidays, & special events.

17. Coordinates track work with different departments on a daily basis to ensure proper maintenance of railroad.

18. Creates train schedules and operational plans for all special events that impact PATCO.

19. Compiles and analyzes all PATCO passenger statistics including ridership numbers, train schedule performance and mileage.

20. Prepares weekly, monthly, quarterly, and annual statistical reports for PATCO/DRPA management and for the Federal Transportation Administration National Transit Database.

21. Trains, supervises, and schedules personnel working in the Traffic Checker position while ensuring all passenger counts are up to date for all shifts.

22. Improves workplace processes through the use new technologies and digitalization of forms.

23. Performs other related duties as required and assigned.

Core Value Competencies

Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.Self-Development: We take steps to ensure continued learning and professional growth.Managing Staff Performance: We manage the employee/employer relationship to ensure that employees are supported in meeting performance expectations and achieving departmental and organizational goals.Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.

Supervisory Responsibilities

Train OperatorCustomer Service Agent/Traffic Checker

Education/Training/Experience

Required:High School diploma or general education degree (GED).Experience in personal computers and proficient in the use of Windows based operating systems and Microsoft Word and Excel programs.Valid Driver's License in the state of residence, without major violations for last 3 years.Preferred:Associate's degree or undergraduate course work towards a degree in Business Administration, Transportation or other related fields, OR other equivalent experience.At least 2 years of previous supervisory experience preferably in transit or transportation.

Environmental Working Conditions and Physical Effort

Environmental Working Conditions

How Often: (check the appropriate box)Occasionally = Less than 1/3 of the timeFrequently = From 1/3 to 2/3 of the timeConstantly = More than 2/3 of the time

How much exposure to the following environmental conditions does this job require?

None - Occas - Freq - Const

x - Normal office situation

x - Wet or humid conditions (non-weather)

x - Work near moving mechanical parts

x - Work in high, precarious places

x - Fumes or airborne particles

x - Toxic or caustic chemicals

x - Outdoor weather conditions

x - Extreme cold (non-weather)

x - Extreme heat (non-weather)

x - Risk of electrical shock

x - Risk of radiation

Select the level of noise that is typical in the work environment for this job.

x - Very Quiet Conditions

x - Quiet Conditions

x - Moderate Noise

x - Loud Noise

x - Very Loud Noise

Physical Effort

How much on-the-job time is spent performing the following physical activities?

None - Occas - Freq - Const

x - Stand

x - Walk

x - Sit

x - Stoop, kneel, crouch or crawl

x - Climb or balance

x - Reaching by extending hand(s) and/or arm(s) in any direction

x - Uses hands to finger, handle, or feel

x - Talk or good hearing

x - Taste or smell substances worked with on the job

Does this job require that weight be lifted or force be exerted? If so, how much