Food Operations Manager 1

Role Overview Are you passionate about delivering exceptional patient service while leading and developing high-performing teams? Do you thrive in a fast-paced healthcare environment where every meal makes a difference? Sodexo is seeking a Food Operations Manager 1 to join our team at Yale New Haven Health – Saint Raphael Campus , a 501-bed acute care teaching hospital in New Haven, Connecticut . This is an outstanding opportunity for an energetic, hands‑on leader who enjoys building strong teams, improving the patient experience, and driving operational excellence. The Food Operations Manager 1 will oversee daily patient meal service operations while leading a team of approximately 25–30 union frontline associates in a bedside dining environment utilizing HealthTouch meal ordering software. If you're looking to grow your healthcare leadership career with one of the nation's leading food service organizations, we'd love to hear from you! What You'll Do Oversee daily patient meal service operations in a bedside dining environment. Lead, coach, and develop a team of approximately 25–30 union frontline employees. Manage employee scheduling, payroll processing, and daily staffing needs. Conduct patient rounding to ensure meal satisfaction, address concerns, and provide service recovery. Serve as the opening or closing manager on a rotating schedule, including some weekends. Collaborate with fellow Patient Services Managers to ensure seamless operations and continuous process improvement. Build strong working relationships with nursing, dietitians, and hospital leadership. Monitor compliance with HACCP, Joint Commission, food safety, sanitation, and Sodexo standards. Foster a culture of employee engagement, accountability, teamwork, and service excellence. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring The ideal candidate will be: Passionate about patient service and hospitality within a healthcare environment. Experienced leading, coaching, and motivating frontline teams. Comfortable managing scheduling, payroll, and digital meal service technology such as HealthTouch or similar patient meal ordering systems. Experienced working in a unionized environment. Hands‑on, organized, and proactive with strong problem‑solving skills. Flexible and willing to work a rotating schedule, including weekend coverage. Committed to delivering exceptional patient experiences while maintaining operational excellence. Equal Employment Opportunity (EEO) Statement We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement – Associate's Degree or equivalent experience. Minimum Management Experience – 2 years. Minimum Functional Experience – 1 year of work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc. #J-18808-Ljbffr Sodexo