Pharmacy/Technician

Supporting EmpiRx Health's commitment to delivering exceptional member experiences, the full-time remote Care & Resolution Specialist will manage complex member inquiries, ensuring prompt and compassionate resolution of escalated concerns within Level 2 Member Services. Key Responsibilities Respond promptly and professionally to inbound member calls and inquiries, ensuring empathy and precision in each interaction Manage and resolve cases related to prescription claims, authorizations, and other pharmacy benefit concerns, documenting outcomes in accordance with departmental standards Foster collaboration with internal departments to achieve timely and high-quality service outcomes while maintaining accurate records of member interactions Required Qualifications Bachelor's degree preferred Minimum 2 years of experience in a PBM, health plan, or medication therapy management call center; or 4 years in a hospital or retail pharmacy setting At least 2 years of experience in a customer service-related field, preferably within healthcare or pharmacy Active Pharmacy Technician Certification (CPhT) required Prior experience with benefit investigations, prior authorizations, or claims processing preferred